LIEZEL ARA TOLENTINO
Mabalacat City
Summary
I am a self-motivated and enthusiastic professional who has more than 7 years of experience in Australian Real Estate Administration Management. I have developed a mature & responsible approach to any task that I undertake, or situation that I am presented with. I want to succeed in an environment of growth and excellence where I can grow professionally and personally. I am committed to delivering high-quality support to help the business operate smoothly.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Onboarding Support
OurProperty
07.2023 - 03.2025
- Onboard clients into the OurProperty CRM
- Collect data and migrate them from the old Trust system to the new one
- Manage the administrative side of agency onboarding
- Assist in onboarding enquiries via email
- Assist in supervising the timeframe of agency onboarding
- Other tasks in line of agency onboarding or administrative support set by Manager and/ or PH Team Lead
Property Management Assistant
Beepo Inc.
11.2017 - 07.2023
- Skilled in property management CRM and software applications (Rest Professional, Property Tree, PropertyMe and OurProperty)
- Process water invoices (including invoicing tenants) and creditor invoices for landlords
- Process tenancy applications (TICA & Barclay checks)
- Process new property management listing, new tenancy, routine inspection reports, arrears, maintenance & repair, lease renewals and tenancy exits
- Process bond lodgments, imports, and refunds
- Attend to landlords, tenants and creditors emails and liaise with property manager
- Generate Comparative Market Analysis reports at a weekly/monthly basis
- Manages 3 emails and handles electronic filing of documents, develop, and maintain a filing system - Handle administrative requests and queries from clients, landlords and tenants
Admin Assistant
Philexcel Business Park Inc.
03.2017 - 11.2017
- Handle administrative requests and queries from senior managers
- Organizing and scheduling appointments and taking detailed minutes
- Answer and transfer phone calls
- Write and distribute email, correspondence memos, letters, faxes and forms
- Develop, update, and maintain contact lists, office files, directories, policies and procedures
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Call Center Agent (Outbound Collections COAF- Capital One Auto Finance)
IQOR Philippines Inc.
09.2016 - 01.2017
- Calling clients/customers attempting to collect a debt
- Management and resolve customer complaints
- Identify and de-escalate issues before transferring to supervisors/team leaders
- Provide product and service information to customers
- Research, identify, and resolve customer complaints using applicable software
- Transfer calls to appropriate resources
- Document all call information according to standard operating procedures
- Complete call logs and reports
Call Center Agent (Collections Department - Chase)
IQOR Philippines Inc.
02.2016 - 06.2016
- Calling clients/customers attempting to collect a debt
- Management and resolve customer complaints
- Identify and de-escalate issues before transferring to supervisors/team leaders
- Provide product and service information to customers
- Research, identify, and resolve customer complaints using applicable software
- Transfer calls to appropriate resources
- Document all call information according to standard operating procedures
- Complete call logs and reports
Education
Bachelor of Science - Customs Administration
Mabalacat City College
Mabalacat, Province Of Pampanga, Philippines 01.2012 - 01.2016
Skills
- Skilled in applications for business operation: MS Office, Mondaycom and Google Workspace
- Proficient in Property Management CRMs such as PropertyMe, Property Tree, OurProperty, Rest Professional, FileSMART, REA Forms and related apps
- Well experienced in various social media platforms
- High attention to details and problem solving skills
- Strong organizational skills with the ability to multitask
- Good in verbal and communication skills
- Peerless in teamwork skills, can work through both independently and on group projects
Websites
Certification
Finest Top 5% Award - an award of outstanding performance and exceptional commitment in delivering superior service to MicroSourcing Philippines & Beepo.
Personal Information
- Age: 29
- Citizenship: Filipino
- Date of Birth: 03/07/96
- Gender: Female
Timeline
Senior Onboarding Support
OurProperty
07.2023 - 03.2025
Property Management Assistant
Beepo Inc.
11.2017 - 07.2023
Admin Assistant
Philexcel Business Park Inc.
03.2017 - 11.2017
Call Center Agent (Outbound Collections COAF- Capital One Auto Finance)
IQOR Philippines Inc.
09.2016 - 01.2017
Call Center Agent (Collections Department - Chase)
IQOR Philippines Inc.
02.2016 - 06.2016
Bachelor of Science - Customs Administration
Mabalacat City College
01.2012 - 01.2016
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