ALLEN BINTING
Mabalacat City
Summary
Motivated and solutions-oriented IT professional with entry to mid-level experience in delivering exceptional technical support to end-users. Proficient in troubleshooting hardware, software, and network issues while providing clear, customer-friendly assistance that fosters satisfaction and loyalty. Committed to contributing technical expertise and strong communication skills to a dynamic support team, ensuring efficient problem resolution and high levels of customer satisfaction. Recognized for a strong focus on collaboration, adaptability, and integrity, consistently achieving results while effectively responding to changing needs.
Overview
13
13
years of professional experience
Work History
Customs Clearance Agent /Tech Support
FedEx Philippines Clark
Angeles
06.2017 - 04.2025
- Handled Import & Export shipments coming in and out of Japan.
- Data encoding of shipment details
- Customer Profile Matching from air waybills to the company’s database
- Dispatched shipments & allocated tasks to the team. Sent daily reports for shipment.
- Tech Support - Assisted colleagues in computer troubleshooting whenever I.T is not present.
- Trained and mentored new agents on standard operating procedures and safety protocols.
Computer Technical Support
Top Sellers Plus Inc.
Angeles
03.2015 - 01.2016
- Worked as a technical support for Windows and Mac for customers via Remote Access.
- Tech support staff inside the company. (Provides solutions for computer hardware and software issues to staff
- Listened to customer feedbacks, provided them with consistent quality of service, and sent updates and special offers via emails or phone calls
- Skilled at working independently and collaboratively in a team environment.
Internet Cafe Attendant
PinkPurple Internet Cafe
Mandaluyong City
01.2012 - 01.2015
- Managed customer accounts, charged for items bought in the shop, generated detailed reports, logs and statistics every end of shift.
- Worked as Computer maintenance Technologist, made sure that the computers are always in their peak performance with updated security patch.
- Managed daily operations, ensuring efficient use of resources and adherence to safety protocols.
Education
Bachelor of Science - Information Technology
Jose Rizal University
Mandaluyong City01.2012
Skills
- Computer Savvy
- Excellent in computer troubleshooting
- Exceptional knowledge with computer hardware and accessories
- BPO and IT Support Experience: Over two years of hands-on experience in BPO roles, coupled with more than two years dedicated to IT desktop support This has enabled me to develop a solid understanding of customer needs, efficient issue resolution, and high-quality service delivery
- Remote Tech Support: I have substantial experience providing remote technical assistance to end-users, troubleshooting issues related to hardware, software, and network connectivity I am adept at using remote support tools like TeamViewer, Remote Desktop, and others to resolve problems effectively, even in a fully remote environment
- End-User Hardware Troubleshooting: I am well-versed in diagnosing and resolving a wide variety of hardware issues, including problems with laptops, monitors, printers, and wireless network connectivity Whether it’s a faulty device or a misconfigured network, I’ve successfully guided users to resolution in both remote and in-person settings
Video editing, Video shoot, Vlog, Play guitar
1. Creating Clear Visual Guides
- Videos make it easier to demonstrate complex technical procedures step-by-step.
- Visual instructions reduce misunderstandings compared to written documentation.
- Support videos (tutorials, walkthroughs, troubleshooting guides) help customers solve issues faster, even without live interaction.
- A well-edited video feels professional and builds trust in the support team.
- Technical support agents can create videos to train new team members or explain recurring technical issues.
- Visual documentation speeds up onboarding and ensures consistency.
- A single, high-quality video can address frequently asked questions (FAQs), saving time for both the support team and customers.
- Reduces repetitive support tasks and improves scalability.
- Videos can be used across email, live chat, help centers, and social media, reaching users on their preferred platforms.
Timeline
Customs Clearance Agent /Tech Support
FedEx Philippines Clark
06.2017 - 04.2025
Computer Technical Support
Top Sellers Plus Inc.
03.2015 - 01.2016
Internet Cafe Attendant
PinkPurple Internet Cafe
01.2012 - 01.2015
Bachelor of Science - Information Technology
Jose Rizal University