Christian Rodriguez
Mabalacat City
Summary
Experienced Sales Specialist with 7 years of expertise in outbound and inbound appointment setting through cold calling. Proven track record in building rapport, managing multiple appointments, and delivering exceptional service. Proficient in communication, persuasion, and technology. Dedicated to achieving impactful results and continual growth.
Overview
11
11
years of professional experience
Work History
Sales/Customer Service Representative
EMMA HOMES LLC
11.2024 - Current
- Handle customer inquiries and provide quick, accurate solutions.
- Build rapport and maintain strong client relationships.
- Promote and sell products/services to meet sales targets.
- Resolve complaints and ensure customer satisfaction.
- Process orders, payments, and follow-ups efficiently.
- Collaborate with team members to improve service and sales results.
Outbound Sales Specialist
InXpress
06.2023 - 05.2024
- Conduct outbound calls to generate leads and new business.
- Present products/services and handle objections confidently.
- Build relationships and qualify prospects for long-term growth.
- Maintain accurate records of calls, sales, and follow-ups.
- Achieve and exceed sales targets through consistent outreach.
Sales Specialist Outbound
Refocus Limited
08.2022 - 06.2023
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- Maintain records of contacts, accounts, and orders.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Senior Sales Agent / Team Leader
BSD-ACOS
09.2018 - 06.2022
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- Maintain records of contacts, accounts, and orders.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Technical Support
Convergys At&t directv
03.2017 - 09.2018
- Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance.
- Guidance of the users to support them in becoming more productive.
- Support in the development of programs to train the customer on how to properly use the products.
- Concession of the customers' troubles by recommendation of products, services or procedures.
- Evaluation of the systems' problems to recommend enhancements.
Customer Service Representative
Ioor / Sprint
09.2014 - 02.2017
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Education
Associate in Airline Operation -
Philippines College Of Aeronautics
01.2006
Skills
- Excellent Communications Skills
- Customer Service
- Positive Attitude
- Adaptability
- Time Management
- Persuasion and Sales Techniques
- Technology Proficiency
Language
English
Tagalog
Timeline
Sales/Customer Service Representative
EMMA HOMES LLC
11.2024 - Current
Outbound Sales Specialist
InXpress
06.2023 - 05.2024
Sales Specialist Outbound
Refocus Limited
08.2022 - 06.2023
Senior Sales Agent / Team Leader
BSD-ACOS
09.2018 - 06.2022
Technical Support
Convergys At&t directv
03.2017 - 09.2018
Customer Service Representative
Ioor / Sprint
09.2014 - 02.2017
Associate in Airline Operation -
Philippines College Of Aeronautics
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