Carina Benito
Associate Director, Operations
Mabalacat City
Summary
Dynamic and results-driven leader with a proven track record in operations management, performance optimization, and client engagement across diverse sectors including healthcare, finance, and telecommunications. Expertise in building high-performing teams and driving strategic initiatives consistently delivers measurable improvements in efficiency, quality, and customer satisfaction. Skilled at translating complex business objectives into actionable strategies that promote growth, enhance engagement, and ensure long-term success. Committed to fostering a collaborative and innovative environment to achieve organizational goals.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Associate Director – Healthcare, Finance
TELCO
06.2018 - Current
- Spearheaded performance management strategies, leading root-cause analysis, scorecard reviews, and actionable improvement plans.
- Partnered with the Site Director to design long-term operational strategies and quality frameworks.
- Led client communications, including calibration sessions, performance reviews, and daily updates to ensure alignment and satisfaction.
- Set and cascaded operational goals to managers and team leaders, driving accountability and business outcomes.
- Oversaw workforce management, ensuring staffing efficiency, schedule adherence, and OT utilization to meet fluctuating business needs.
- Initiated and executed employee engagement programs, boosting morale and retention through incentives and events.
Operations Manager
TELCO
07.2015 - 06.2018
- Directed day-to-day operations for multiple teams, overseeing 4–8 direct reports.
- Ensured program success and client satisfaction, consistently meeting performance metrics.
- Collaborated with Talent Acquisition to align hiring and validation processes with operational needs.
Group Manager
TELCO
06.2013 - 07.2015
Senior Team Manager
TELCO
11.2010 - 06.2013
Team Manager
Sales
02.2005 - 11.2010
Account Associate
TELCO
03.2005 - 09.2005
Executive Assistant
08.2004 - 03.2005
Subject Matter Expert
Sales
09.2005 - 02.2005
Education
Bachelor of Arts - TBA
TBA
TBA 04.2001 -
Skills
Team collaboration and leadership
Strategic leadership
Organizational development
Decision-making
Operations management
Performance evaluations
Relationship building
Project management
Coaching and mentoring
Budget management
Process improvement
Staff scheduling
Diversity and inclusion initiatives
Resources allocation
Financial leadership
Expense control
Event planning
Strategic planning
Stakeholder engagement
Risk analysis
Employee relations
Team operations
Corporate governance
Financial management
Budgeting expertise
Staff development
Business goals
Problem-solving abilities
Team development
Team leadership
Teamwork and collaboration
Accomplishments
- Exceeded [Year] revenue goals by [Number]%.
- Supervised team of [Number] staff members.
Certification
Tba
Timeline
Tba
09-2025
Associate Director – Healthcare, Finance
TELCO
06.2018 - Current
Operations Manager
TELCO
07.2015 - 06.2018
Group Manager
TELCO
06.2013 - 07.2015
Senior Team Manager
TELCO
11.2010 - 06.2013
Subject Matter Expert
Sales
09.2005 - 02.2005
Account Associate
TELCO
03.2005 - 09.2005
Team Manager
Sales
02.2005 - 11.2010
Executive Assistant
08.2004 - 03.2005
Bachelor of Arts - TBA
TBA
04.2001 -