Andre Galang
Mabalacat City
Summary
Detail-oriented and reliable Ecommerce Specialist with over 5 years of hands-on experience in managing product listings, processing orders, and providing exceptional customer support on Shopify platforms. Demonstrated expertise in maintaining accurate inventory, optimizing workflows, and driving sales and marketing initiatives within fast-paced e-commerce environments. Strong organizational skills, complemented by a solid background in remote work, order fulfillment, and data management, enhance the ability to contribute effectively to team success. Committed to leveraging industry knowledge to improve operational efficiency and elevate customer satisfaction.
Overview
18
18
years of professional experience
Work History
Sales & Support Representative / Order Management (Remote)
Hornblasters
04.2024 - Current
- Process dealer and retail orders via Shopify, QuickBooks, and UPS WorldShip.
- Manage and update Shopify product listings, ensuring accurate descriptions, inventory, and pricing.
- Provide customer support through email, phone, and live chat for order tracking, product inquiries, and technical support
Customer Experience Manager (Remote)
Go2/ UTV Source
11.2019 - 01.2024
- Led e-commerce operations including product listings, order tracking, and returns on BigCommerce
- Maintained accurate inventory and pricing across hundreds of SKUs
- Handled customer escalations, Zendesk ticketing, chat queues, and daily team workflows
- Played a key role in optimizing support macros, workflows, and automations
Team Lead / Business Operations Manager
Centrus OS
08.2018 - 09.2019
Orchestrated and led a team of annotators responsible
for an Artificial Intelligence platform specializing in bank
queries
Managed human resources responsibilities, including
recruitment, onboarding, and office management.
Team Lead
Office Beacon
03.2017 - 08.2018
Delivered effective team leadership and coaching,
directing the team towards the fulfillment of internal and
external customer/client requirements.
Supervisor/Team Lead
CyberCity/ Iqor
07.2012 - 09.2017
Provided effective team leadership and coaching,
aligning the team with internal and external
customer/client requirements.
Team Manager
NCO Group
03.2008 - 03.2012
Provided effective team leadership and coaching,
aligning the team with internal and external
customer/client requirements.
Provided customer support over the phone.
Education
BS - Geography
University of The Philippines
04-2005
Skills
- Customer service
- Techinical support
- Sales
- Team management
- Creating Processes
- Client relations
- Data management
- Order management
- Calendar management
- E-commerce
- Dropshipping
- Social media management/engagement
Timeline
Sales & Support Representative / Order Management (Remote)
Hornblasters
04.2024 - Current
Customer Experience Manager (Remote)
Go2/ UTV Source
11.2019 - 01.2024
Team Lead / Business Operations Manager
Centrus OS
08.2018 - 09.2019
Team Lead
Office Beacon
03.2017 - 08.2018
Supervisor/Team Lead
CyberCity/ Iqor
07.2012 - 09.2017
Team Manager
NCO Group
03.2008 - 03.2012
BS - Geography
University of The Philippines
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