Joan Sagranda

• Dialed prospective customers from lead lists and delivered clear, persuasive opening pitches.
• Qualified prospects by asking targeted questions and documenting interest levels accurately.
• Handled objections professionally while maintaining consistent call quality and tone.
• Updated call notes, contact details, and follow-up status in CRM systems.

• Supported members through concern identification and solution delivery.
• Presented MAPD benefits upgrade options for members' plans.
• Support operations as a virtual assistant by managing common administrative needs.

• Conducted outbound calls to prospective members, introducing health insurance options and qualifying interest.
• Followed call scripts to explain plan benefits, premiums, and enrollment steps clearly.
• Recorded call outcomes and lead details accurately in CRM systems for follow-up.

• resolving frontier internet connectivity issues.
• analyzing underlying problems and proposing timely solutions
• provided upgrade product solutions aligned with customer needs

• Diagnosed Comcast Internet connectivity issue by isolating potential causes and applying fixes.
• providing outstanding customer service experience
• assess fundamental needs.
• Provide products and solutions aligned with customer needs

• Resolved inbound technical issues through phone, chat, and email support.
• Helped streamline repair processes and update procedures for support action consistency.
• Enhanced customer loyalty with prompt and effective resolution of technical issues.

Graduated: 2018