Microsoft Office Suite (Word, Excel,Powerpoint,Outlook)
Cherry Anne Dangcalan
Lead Passenger Service Agent
Dipolog City, Province of Zamboanga del Norte
Summary
To be part in the airline industry as a ground staff for seven years, providing excellent service to clientele's needs, proves that the skills and capabilities where in line to one goal. A highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, and a well-balanced time management. Knowledgeable in project management principles and customer service best practices.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Lead Passenger Service Agent/LC Coordinator
MacroAsia Airport Services Corporation
Old Airport Drive, Dipolog Airport, Dipolog City,ZN
07.2023 - Current
- Spearheaded initiatives to gather customer feedback for continuous improvement of service offerings and processes.
- Enhanced customer satisfaction by efficiently managing check-in processes and ensuring smooth boarding experiences.
- Reduced wait times at check-in counters by giving information to register such as mobile applications.
- Fostered teamwork among colleagues to maintain consistent performance standards across all aspects of passenger service operations.
- Implemented best practices for handling special needs passengers, providing tailored assistance for comfortable travel experience.
- Increased revenue through skillful upselling of additional services and seat upgrades.
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Also, since we are multitasked, Load Control Coodinator is also one of my descriptions, which means that we're ones who coordinates with Load Controllers in MNL station for weight and balance of flight.
- Managed over 30 passengers per day to cater needs and satisfaction during checked in and also cancellation of flights.
Cargo Service Agent
MacroAsia Airport Services Corporation
Old Airport Drive, Dipolog Airport, Dipolog City,ZN
02.2017 - Current
- Managed high-priority shipments, ensuring prompt delivery to meet client deadlines. Also managed over 30 calls per day to consignees for shipments to be released.
- Implemented inventory control to check shipments left on cargo storage area.
- Reduced customer complaints through effective communication and timely resolution of issues.
- Expedited cargo handling by coordinating with coworkers and ensuring proper documentation.
- Conducted thorough inspections of incoming shipments for damage or discrepancies, ensuring accurate inventory management.
- Developed strong relationships with carriers for improved negotiation rates, leading to cost savings for company and clients alike that also may include higher sales on cargo.
- Improved client satisfaction with timely updates on shipment statuses and proactive problem solving.
- Collaborated with team members to achieve consistent quality performance in cargo services.
- Ensured safe and efficient transport of goods by adhering to company policies and regulations.
- Streamlined communication between other station to facilitate seamless coordination in cargo handling operations.
- Created documents of load plans, cargo load worksheet and checking cargo outbound.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Examined cargo and freight shipments to check goods' condition.
- Entered shipping information into computer system and estimated freight and postal rates.
- Since I am DG permit holder, I am able to accept Dangerous Goods shipment.
Customer Service Agent/Cargo Agent
Excellent Workers Multi-Purpose Cooperative
Old Airport Drive, Dipolog Airport,Dipolog City,ZN
06.2015 - 02.2017
- Created documents of load plans, cargo load worksheet and checking cargo outbound.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Examined cargo and freight shipments to check goods' condition.
- Entered shipping information into computer system and estimated freight and postal rates.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Managed over 30 customers/shippers/consignee per day to cater needs and satisfaction and meet standards in cargo process.
Education
Some College (No Degree) - Bachelor of Secondary Education
Medina Foundation College
Sapangdalaga,Misamis Occidental 06.2020 - 03.2021
Bachelor of Science - Tourism
Jose Rizal Memorial State University
Dipolog Campus, Dipolog City,Zamboanga Del Norte 06.2011 - 04.2015
Skills
Friendly, Positive Attitude
Critical Thinking
Computer Skills
Microsoft Word
Time Management
Fluent in English
Software
Certification
Certificate of Appreciation for a 5 year in service with MacroAsia
Interests
Reading books and entertainment page through digital, I'm into music also now
Timeline
Lead Passenger Service Agent/LC Coordinator
MacroAsia Airport Services Corporation
07.2023 - Current
Certificate of Appreciation for a 5 year in service with MacroAsia
09-2022
Some College (No Degree) - Bachelor of Secondary Education
Medina Foundation College
06.2020 - 03.2021
Cargo Service Agent
MacroAsia Airport Services Corporation
02.2017 - Current
Customer Service Agent/Cargo Agent
Excellent Workers Multi-Purpose Cooperative
06.2015 - 02.2017
Bachelor of Science - Tourism
Jose Rizal Memorial State University
06.2011 - 04.2015