BETH MARJORIE T. FLORES

Mass Communications graduate with a major in Journalism and 11 years of experience in the BPO industry. Throughout my career, I've progressed from agent to team leader, holding the latter role for almost four years. As an agent, I excelled at handling objections and consistently received recognition for my performance, notably for not having any transfers to the escalation department for consecutive months. This strength translated to my team's success, as we achieved the top spot for highest KPI scores in our line of business under my leadership.

As a team leader, I managed teams of 13-23 members, overseeing accounts for a telecommunications company and a US electronics company. My responsibilities included training new team members, quality assurance through call monitoring, managing customer interactions via CRM software, and leading performance reviews.

I've developed expertise in complaints management, inbound and outbound customer service, technical support, and social media customer support, with a strong background in troubleshooting for both telco and electronics companies. Additionally, I've worked as a sales support advisor for a US-based IT distributor, handling transaction processing, email management, quote creation, and order processing.

Patricia Cañeso
0927-241-3717
Team Leader
Transcom Worldwide Ph


Raymond Saya
0927-123-6048
Team Leader
Transcom Worldwide Ph


Mark Christopher Alcoriza
0999-550-8866
Operation Manager
Transcom Worldwide Ph

• Graduated High School (Batch 2008) with special award as”Photojournalist of the Year 2008”
• SK Kagawad Marketsite Barangay (2008-2010)
• Job Enabling English Proficiency (JEEP) Program Graduated SY: 2009-2011
• Photojournalist of the Year 2011 “Masscomm Requiza Student’s Choice Awards 2011” (College Special Award)