Yvonne Dagondon
Customer Care Consultant
Cagayan De Oro City,Misamis Oriental
Summary
Aspiring Cold Caller with an insatiable hunger for learning and a relentless drive to excel. Eager to leverage my natural charisma, exceptional communication skills, and unwavering persistence to turn every call into a compelling opportunity. My fresh perspective and unbridled enthusiasm make me a dynamic asset ready to absorb knowledge and make an immediate impact on your online sales team. Ready to transform prospects into valued customers and fuel your company's growth.
Overview
10
10
years of professional experience
Work History
Customer Care Consultant
CONCENTRIX SERVICES CORPORATION – PH BRANCH
Northgate, 1781 Alabang–Zapote Rd, Muntinlupa City
02.2021 - Current
- Assisted 25 call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped 30 customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed 70 customer files and databases.
Barista
CRUMBCOAT CAFÉ
Cagayan de Oro
02.2020 - 05.2020
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Barista
Kenko Naicha Cafe
Cagayan de Oro City
08.2019 - 02.2020
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Helped management keep adequate supply on hand by notifying of shortages.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Supervise staff and organize the rotas to make sure there are enough
staff working at busy times. - Comply with health and safety laws and guidelines
Bartender
DHIGALI Maldives (Coral Edge Pvt Ltd)
Male, City
10.2018 - 02.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Attend meetings/training sessions as required.
- Ensure that all reasonable care is taken for the health and safety of
yourself, other employees, guests and other persons on the premises. - Maintains positive guest interactions while accurately mixing alcoholic or
non-alcoholic beverages for bar and patrons. - Deal with any customer complaints in a professional manner and to notify
management of these. - Prepare garnishes and mise en place.
- Assessing bar customers' needs and preferences
and making recommendations.
Bartender
Robinson Club Noonu Maldives
Male, City
10.2017 - 09.2018
- Opens the bar and prepare the display.
- Interact with customers, take orders for drinks and snacks.
- Suggest to guests’ drinks that are chargeable to be able to sell.
- Allows guests to have their desired drinks as long as it is possible and
within the SOP. - Demonstrate a thorough knowledge of food and beverage
products, menus and promotions. - Prepare inventory or purchase requisitions as needed to
replenish supplies. - Ensure that the assigned bar area is fully equipped with tools and
products needed for mixing beverages and serving guests. - Maintain liquor inventory and consumption.
- Clean up after customers and clean the workplace.
- Check identification of the guest to make sure they meet age
requirements for purchase of alcohol and tobacco products. - Service wine and beer to guests.
F&B Associate
Grape Expectations Pvt Ltd
Male, City
06.2014 - 11.2017
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Greet guests and make them comfortable and
usher them to their table / seat. - Check in with guests to ensure that everything is going well.
- Refill beverages throughout the meal.
- Answer guest queries in a polite and helpful manner.
- Looking after guests with special needs i.e. dietary
requirements and allergies. - Check on customers asking if they are enjoying their meals and service.
- Full product knowledge of all menu items and restaurant services.
- Ensuring restaurant corridors are kept clear from
rubbish, glassware and crockery. - Learning the names of and building relationships with regular customers.
- Understand menu content and keep up to
date with any menu changes. - Clear dirty dishes from the table.
- Deliver guest's bill and thank them for dining at the restaurant.
- Passing food orders through to the kitchen staff promptly.
Sales Associate
Fantasy Pvt Ltd
Male, City
11.2013 - 04.2014
- Engage customers in order to provide them what they need in terms of product and quality service.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Promote brands when instructed.
- Maintain a work area in terms of cleanliness and hygiene.
- Monitored market conditions and local rival pricing.
- Provide administrative assistance to the marketing department.
- Communicate current product features and benefits to customers.
- Process transactions in a time efficient manner.
Education
No Degree - Barista/Bartending Services NC2
TESDA
CAGAYAN DE ORO, PHILIPPINES 04.2001 -
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
LICEO DE CAGAYAN UNIVERSITY
Cagayan De Oro City, Philippines 04.2001 -
Skills
First Call resolution
Sales expertise
Documentation and reporting
Knowledge trees
Service standard compliance
Professional telephone demeanor
Multi-line phone talent
Recordkeeping strengths
Training development aptitude
Timeline
Customer Care Consultant
CONCENTRIX SERVICES CORPORATION – PH BRANCH
02.2021 - Current
Barista
CRUMBCOAT CAFÉ
02.2020 - 05.2020
Barista
Kenko Naicha Cafe
08.2019 - 02.2020
Bartender
DHIGALI Maldives (Coral Edge Pvt Ltd)
10.2018 - 02.2019
Bartender
Robinson Club Noonu Maldives
10.2017 - 09.2018
F&B Associate
Grape Expectations Pvt Ltd
06.2014 - 11.2017
Sales Associate
Fantasy Pvt Ltd
11.2013 - 04.2014
No Degree - Barista/Bartending Services NC2
TESDA
04.2001 -
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
LICEO DE CAGAYAN UNIVERSITY
04.2001 -