FAYE M. REBOLLIDO
Administrative Support
Cagayan De Oro City,Misamis Oriental
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Administrative Support
Concentrix Services Corporation
Cagayan de Oro City, Misamis Oriental
07.2020 - Current
- Assist with branding
- Assist with executive support events (virtual raffle, virtual year-end, client visit, government auditors)
- Work with asset team to monitor stocks and supplies
- Executive support task such as client visit and site audit to ensure housekeeping standards are met
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
- Executed record filing system to improve document organization and management.
- Organized weekly staff meetings and logged minutes for corporate records.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Senior Customer Care Executive
MicroSourcing Philippines
10.2015 - 07.2016
- Ensure world class customer service
- Answer customer inquiries via chat, phone, and email
- Provide end of day analysis of statistics
- Provide feedback to client regarding business operation
- Kept accurate records of all customer interactions and transactions.
- Monitored team activity providing resolution to service issues.
Team Captain
Concentrix Services Corporation
08.2013 - 08.2014
- Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Monitored and maintained team chemistry by continually reminding team members about common goal and common bond.
- Effectively communicated with diverse group of athletes, coaches and game officials using dynamic listening and open-ended questioning skills.
- Provide daily & weekly coaching to meet KPI goals
- Monitors teams statistics to come up with strategies
Customer Service Representative
Concentrix Services Corporation
02.2012 - 08.2013
- Ensure world class customer service
- Answer customer inquiries via phone
- Provide end of day analysis of statistics.
Education
Bachelor of Science - Technology Communication Management
University of Science & Technology of Southern
CM Recto Lapasan CDOC 08.2021 - 08.2021
Skills
Administrative support experience
Timeline
Bachelor of Science - Technology Communication Management
University of Science & Technology of Southern
08.2021 - 08.2021
Administrative Support
Concentrix Services Corporation
07.2020 - Current
Senior Customer Care Executive
MicroSourcing Philippines
10.2015 - 07.2016
Team Captain
Concentrix Services Corporation
08.2013 - 08.2014
Customer Service Representative
Concentrix Services Corporation
02.2012 - 08.2013
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