Catherine Liporada
Barangka Marikina City
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
Work History
TECHNICAL SUPPORT REPRESENTATIVE
CONCENTRIX SERVICES CORPORATION
05.2023 - 01.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Utilized ticketing systems for tracking and reporting technical issues, streamlining resolution processes. Sells products
TECHNICAL SUPPORT REPRESENTATIVE
TELEPHILIPPINES INC
10.2021 - 03.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Answers billing questions, process payments and offers insurance
SHIFT MANAGER
PPI HOLDINGS INC (PIZZAHUT)
03.2017 - 10.2021
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Facilitated team meetings to discuss performance metrics and strategic objectives.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Supervised employees and oversaw quality compliance with company standards for food and services.
TEAM MEMBER
PIZZAHUT
06.2011 - 03.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
SERVICE CREW
JOLLIBEE
01.2010 - 05.2011
Education
BS - ACCOUNTANCY
ICCT COLLEGES CAINTA
01.2011
BS - ACCOUNTANCY
EASTERN VISAYAS STATE UNIVERSITY
11.2008
Skills
- Excellent troubleshooting
- Problem solving
- Written communication
- Oral communication
- Basic computer proficiency
- Good organizational skills
- Ability to handle multiple tasks
- Strong attention to detail
- Patience
- Good active listening
- Customer service
- Experience in sales
Timeline
TECHNICAL SUPPORT REPRESENTATIVE
CONCENTRIX SERVICES CORPORATION
05.2023 - 01.2025
TECHNICAL SUPPORT REPRESENTATIVE
TELEPHILIPPINES INC
10.2021 - 03.2023
SHIFT MANAGER
PPI HOLDINGS INC (PIZZAHUT)
03.2017 - 10.2021
TEAM MEMBER
PIZZAHUT
06.2011 - 03.2017
SERVICE CREW
JOLLIBEE
01.2010 - 05.2011
BS - ACCOUNTANCY
EASTERN VISAYAS STATE UNIVERSITY
BS - ACCOUNTANCY
ICCT COLLEGES CAINTA
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