Catherine Liporada
Barangka Marikina City
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
Work History
TECHNICAL SUPPORT REPRESENTATIVE
CONCENTRIX SERVICES CORPORATION
Quezon City, Metro Manila, Philippines (Remote)
05.2023 - 01.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Utilized ticketing systems for tracking and reporting technical issues, streamlining resolution processes. Sells products
TECHNICAL SUPPORT REPRESENTATIVE
TELEPHILIPPINES INC
SM Masinag Antipolo
10.2021 - 03.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Answers billing questions, process payments and offers insurance
SHIFT MANAGER
PPI HOLDINGS INC (PIZZAHUT)
CUBAO QUEZON CITY
03.2017 - 10.2021
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Facilitated team meetings to discuss performance metrics and strategic objectives.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Supervised employees and oversaw quality compliance with company standards for food and services.
TEAM MEMBER
PIZZAHUT
06.2011 - 03.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
SERVICE CREW
JOLLIBEE
01.2010 - 05.2011
Education
BS - ACCOUNTANCY
ICCT COLLEGES CAINTA
01.2011
BS - ACCOUNTANCY
EASTERN VISAYAS STATE UNIVERSITY
11.2008
Skills
- Excellent troubleshooting
- Problem solving
- Written communication
- Oral communication
- Basic computer proficiency
- Good organizational skills
- Ability to handle multiple tasks
- Strong attention to detail
- Patience
- Good active listening
- Customer service
- Experience in sales
Timeline
TECHNICAL SUPPORT REPRESENTATIVE
CONCENTRIX SERVICES CORPORATION
05.2023 - 01.2025
TECHNICAL SUPPORT REPRESENTATIVE
TELEPHILIPPINES INC
10.2021 - 03.2023
SHIFT MANAGER
PPI HOLDINGS INC (PIZZAHUT)
03.2017 - 10.2021
TEAM MEMBER
PIZZAHUT
06.2011 - 03.2017
SERVICE CREW
JOLLIBEE
01.2010 - 05.2011
BS - ACCOUNTANCY
EASTERN VISAYAS STATE UNIVERSITY
BS - ACCOUNTANCY
ICCT COLLEGES CAINTA