Arnie Carl Dimaano
CAGAYAN DE ORO CITY
Summary
To obtain valuable knowledge and professional skills to complement service in your company. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Virtual Assistant
Robbins Research International
2 2023 - Current
- Sales Admin and Coaching Admin tasks
- Completed business correspondence, transcription, and data entry.
- Assisted coworkers and staff members with special tasks on daily basis.
Subject Matter Expert Lv2
Synnex Concentrix - Hugo Restaurant and Lounge
10.2018 - 03.2023
- Participated in team-building activities to enhance working relationships
- Worked with customers to understand needs and provide excellent service
- Identified issues, analyzed information and provided solutions to problems
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Inventory Clerk
Hugo Restaurant and Lounge
05.2018 - 10.2018
- Monitor Frozen Foods and Goods
- Ensure that the First-In-First-Out rules will be applied in food stock
- Contact suppliers for meat, fish, vegetables, etc
- Deliveries
- Make sure that all stocks for restaurant needs are complete.
Waiter
Marco Hotel
12.2015 - 04.2018
- Folded napkins and prepared silverware set to provide adequate supply for host station
- Inspected dishes and utensils for cleanliness
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Service Crew and Kitchen Staff Member
Jollibee Food Chain
05.2015 - 12.2015
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction
- Kept customers and crew areas organized
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Education
Bachelor of Science - Hotel, Restaurant And Tour Management
Asian Business Cabletow Cooperative Academy
Cagayan De Oro, Province Of Misamis Oriental, Philippines 05.2016 - 05.2018
Skills
Technical Support
Written Communication
Teamwork and Collaboration
Flexible and Adaptable
Organization and Time Management
Excellent Communication
- Customer Service
- Multitasking
- Administrative Support
Active Listening
Food and Beverage pairings
Timeline
Subject Matter Expert Lv2
Synnex Concentrix - Hugo Restaurant and Lounge
10.2018 - 03.2023
Inventory Clerk
Hugo Restaurant and Lounge
05.2018 - 10.2018
Bachelor of Science - Hotel, Restaurant And Tour Management
Asian Business Cabletow Cooperative Academy
05.2016 - 05.2018
Waiter
Marco Hotel
12.2015 - 04.2018
Service Crew and Kitchen Staff Member
Jollibee Food Chain
05.2015 - 12.2015
Virtual Assistant
Robbins Research International
2 2023 - Current
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