Emmanuel Sarabia
Freelancer And Virtual Assistant
Lala,Lanao del Norte
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 7 years of experience providing quality administrative support to clients. I'm also organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Virtual Assistant
Gabtech Global LLC
06.2022 - 01.2024
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed phone and email correspondence and handled incoming and outgoing calls.
- Maintained quality assurance and customer satisfaction objectives.
- Handled complaints and questions, and re-directed calls to other team members.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Collaborated with other field technicians to resolve complex technical issues.
Appointment Setter
Upwork
10.2021 - 06.2022
- Addressed client inquiries and updated database information.
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Entered daily data in computer systems and documented office activities.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Customer Service Representative
Concentrix
05.2019 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Was able to answer all customer's queries with an average of 40 calls/day and effectively convey information regarding their packages, shipments, orders, and accounts.
- Was able to perform and become a "ROCKSTAR" (Top Agent) in the whole cluster and team.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Technical Support and Sales Representative
ResultsCx
08.2017 - 05.2019
- Exceeded productivity targets and sales goals by 15% over 6 months and consistently exceeded revenue quota through product and service promotion during routine calls.
- Managed customer's expectations of support and technology functionality in order to provide positive user experience.
- Managed high levels of call flow and responded to telecommunication technical support needs of customers.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Customer Service Representative
Teleperformance
05.2016 - 07.2017
- Was able to book and search for best hotels for clients/customers depending on their location and budget.
- Used quick response and dynamic service skills to build relationships with patrons while improving customer retention rate to almost 100%.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Nursing
LSSTI
Lanao Del Norte 05.2001 -
Skills
Database Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Virtual Assistant
Gabtech Global LLC
06.2022 - 01.2024
Appointment Setter
Upwork
10.2021 - 06.2022
Customer Service Representative
Concentrix
05.2019 - 10.2021
Technical Support and Sales Representative
ResultsCx
08.2017 - 05.2019
Customer Service Representative
Teleperformance
05.2016 - 07.2017
Bachelor of Science - Nursing
LSSTI
05.2001 -
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