CLIVEN KARL BUGNA
Basak Pardo, Cebu City
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
11
11
years of professional experience
Work History
Virtual Assistant
Magic.inc
05.2024 - 11.2024
- Monitored emails, organized inboxes, and prioritized messages for supervisors.
- Managed CRM input, exports and clean up.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Using Gorgias and Shopify to communicate and response to clients.
- Interact with customers to provide and process information in response to inquiries,concerns and requests about the products and services
- Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Customer Service Representative/Logistics Specialist
Amazon Operation Services Philippines Inc
09.2018 - 12.2023
- Interact with customers to provide and process information in response to inquiries,concerns and requests about the products and services
- Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
- Handles and assist many departments with amazon such as pricing, account change, customer abuse prevention, amazon locker, amazon fresh, amazon seller central and digital subscription.
- Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Addressed customer service enquires quickly and accurately.
- Processed refunds, exchanges and service requests for customers.
- Trained to assist for filing LTL claims In Amazon Logistics
- Resolved disputes with suppliers or carriers promptly, protecting company interests while fostering positive working relationships.
- Coordinated with freight forwarder/carrier to provide vendor shipping details and obtain shipping updates.
- Tracked orders and notified customers/receiver of status or potential delays.
- Disputing denial claims ensuring all information needed by the carrier is provided
- Adept in gathering crucial data for filling an LTL claim such as Proof of Delivery (POD), Bill of Lading (BOL), Photographic Evidence of Damage or Loss, Detailed Description of the Damage or Loss, Inspection Report (if applicable) etc.
- Documentation and submission of form on time to avoid missing the deadline.
Customer Service Team Lead
SupportSave Solutions, USAUTOPARTS
01.2015 - 07.2017
- Managing the day-to-day activities of the team
- Motivating the team to achieve organizational goals
- Developing and implementing a timeline to achieve targets
- Delegating tasks to team members
- Conducting training of team members to maximize their potential
- Empowering team members with skills to improve their confidence, product knowledge
- And communication skills
- Conducting quarterly performance reviews
- Contributing to the growth of the company through a successful team
- Creating a pleasant working environment that inspires the team.
Subject Matter Expert
10.2014 - 12.2014
- Ensures capturing all of the key requirements of the job and provides multiple points of view regarding the criticality of the tasks and competencies
- Provides specific knowledge to a team and work as floor support and answer student queries of the agents.
Customer Service Rep - Tier 1
SupportSave Solutions Inc
02.2014 - 10.2014
- Interact with customers to provide answers to inquiries involving company's product or services
- Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
Education
Bachelor of Science - Mechanical Engineering
University of Cebu
Cebu City Philippines10.2022
High School Diploma -
Nasipit National Vocational School - High School
Nasipit Agusan Del Norte03.2010
Skills
- Problem-solving
- Live chat support
- Team leadership
- Email handling support
- Technical support
- Invoice processing
- Customer data management
- Interpersonal skills
- Amazon Seller Central
- E-Commerce
- Microsoft Excel
- Google Workspace
- Keepa
- Product listing
- Jungle scout
- Google Workspace
- Helium 10
- CRM management
- Attention to detail
- Multitasking and organization
- Email management
- Customer service
- Data entry
- Microsoft Office
- Gorgias
- Zendesk
- Shopify
Character Reference
- Dianne Mae Fabello - Guess Expert Specialist
Email: nayollebaf89@gmail.com
Phone number : +639951042945
- Christian Ace Embalsado - Amazon Customer Service Representative
Email: chriemba@amazon.com
Phone number : +639760249866
Timeline
Virtual Assistant
Magic.inc
05.2024 - 11.2024
Customer Service Representative/Logistics Specialist
Amazon Operation Services Philippines Inc
09.2018 - 12.2023
Customer Service Team Lead
SupportSave Solutions, USAUTOPARTS
01.2015 - 07.2017
Subject Matter Expert
10.2014 - 12.2014
Customer Service Rep - Tier 1
SupportSave Solutions Inc
02.2014 - 10.2014
Bachelor of Science - Mechanical Engineering
University of Cebu
High School Diploma -
Nasipit National Vocational School - High School
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