Jonathan N. Bautista
City of San Jose Del Monte
Summary
A highly motivated and results-oriented professional with over 13 years of experience in the BPO industry and 6 years as a Virtual Assistant. Proficient in sales, customer service, technical support, and managing escalations. Experienced in creating business reports and preparing lists using Excel and WordPress. Knowledgeable in funnel building and landing page. Committed to delivering exceptional results through excellent problem-solving skills and strategic thinking.
Overview
19
19
years of professional experience
Work History
Virtual Assistant
Self-Employed
01.2019 - Current
- Provided telemarketing, appointment setting, and customer service support via phone, chat, and email
- Managed administrative tasks, including report generation and data entry using Excel and WordPress
- Assisted in video editing, content creation, and tech-related troubleshooting for clients
- Built and optimized sales funnels and landing pages
- Ensured high customer satisfaction through prompt and effective responses
BPO Industry Experience
01.2006 - 01.2019
- Started as an outbound telemarketer, achieving top sales performance
- Delivered exceptional customer service and technical support for various clients
- Trained agents for Toshiba, enhancing their sales and service skills
- Worked in HR, handling employee benefits, relations, and recruitment processes
- Managed escalations and resolved complex customer issues efficiently
- Recognized as a top performer in multiple roles, earning awards for excellence
Education
B.S.C - Management
Adamson University
01.2000
Skills
- Sales & Telemarketing
- Customer Service & Support
- Technical Support
- Employee Training & Development
- HR Functions (Benefits, Relations, Recruitment)
- Escalation & Conflict Resolution
- Virtual Assistance
- Appointment Setting
- Funnel Building & Landing Page Creation
- Excel & Report Preparation
- WordPress Management
- Video Editing
- Advanced Technical Skills
- Microsoft Excel & Word
- Video Editing Software
- CRM & Call Center Tools
- Chat & Email Support Platforms
- Built and optimized landing pages and funnels
- Advanced Troubleshooting & Tech Support
Achievements And Awards
- Top Resolution Case Manager of the Year
- Best Agent Award
- Recognized for providing clearer and faster business reports
- Consistent Top Seller
Personal Information
- ID Number: Philippine Passport
- Marital Status: Married
Technical Skills And Tools
- Microsoft Excel & Word
- WordPress
- Video Editing Software
- CRM & Call Center Tools
- Chat & Email Support Platforms
- Built and optimized landing pages and funnels
- Advanced Troubleshooting & Tech Support
Timeline
Virtual Assistant
Self-Employed
01.2019 - Current
BPO Industry Experience
01.2006 - 01.2019
B.S.C - Management
Adamson University
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