Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

ASNAIMAH BATOLA

Passionate Chat, Email And Technical Support Specialist | Problem Solver Extraordinaire | Elevating Customer Experiences
GENERAL SANTOS CITY,SOUTH COTABATO
ASNAIMAH BATOLA

Summary

With more than 10 years of proven expertise, I am a customer support specialist that delivers exceptional phone, chat, email, and technical support services while surpassing performance metrics. I have been recognized for my outstanding sales performance and have consistently achieved top rankings among support agents.

Overview

10
years of professional experience

Work History

VA

Virtual Assistant
09.2017 - Current

Job overview

  • Engaged in E-commerce support, processing orders, assisting customers, and ensuring a seamless customer experience.
  • Assisted in the integration and utilization of SAAS solutions, contributing to process optimization.
  • Maintained and updated a company blog, generating content, and engaging with the online community.
  • Provided administrative support in real estate transactions, ensuring seamless communication and documentation.

Cheq
Israel

Customer and Technical Support
07.2020 - 02.2024

Job overview

  • Resolve billing and technical issues, answer inquiries, and prioritize a positive customer experience in real-time manner.
  • Collaborate with cross-functional teams to address complex issues and optimize customer satisfaction.
  • Collaborate with the Quality Assurance team to ensure adherence to support guidelines.
  • Participate in ongoing training to stay informed about best practices and updates.
  • Provide constructive feedback to peers, contributing to overall support quality enhancement.
  • Identify upselling or cross-selling opportunities based on customer needs.
  • Monitor the sales queue, providing timely assistance to leads by addressing their inquiries and offering tailored product recommendations based on their business needs. Facilitate a seamless transition of qualified leads to the sales team for further engagement, coordinating demo calls to showcase the value and benefits of our products.

Convergys

Customer Service- Managerial Escalation
01.2014 - 09.2017

Job overview

  • Act as the primary contact for escalated customer issues, ensuring swift resolutions for satisfaction.
  • Interface between front-line support and upper management, providing concise summaries of cases.
  • Turn escalated issues into opportunities for customer retention and satisfaction.
  • Establish and meet KPIs for managerial escalations, analyzing trends for process improvement.
  • Maintain detailed records of escalated cases and collaborate on process enhancement.

Education

Mindanao State University- Main Campus
Marawi City, Lanao Del Sur, Philippines

Bachelor of Science from Fiscal Administration, & Organization & Management
04.2001

University Overview

  • I also studied my Master's Degree in Organization & Management.

Skills

    Remote Support

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Software

Jira

Stripe

Confluence

Playvox

Bloomreach

Lead Machine

Fresh Desk

Zendesk

Intercom

SEO Tracker

Timeline

Customer and Technical Support
Cheq
07.2020 - 02.2024
Virtual Assistant
VA
09.2017 - Current
Customer Service- Managerial Escalation
Convergys
01.2014 - 09.2017
Mindanao State University- Main Campus
Bachelor of Science from Fiscal Administration, & Organization & Management
04.2001

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ASNAIMAH BATOLAPassionate Chat, Email And Technical Support Specialist | Problem Solver Extraordinaire | Elevating Customer Experiences