ALEXIS FAITH NIZA
City of Naga,Cebu
Summary
Proactive and customer-oriented, excelled at Waterfront Cebu City Hotel & Casino by enhancing guest experiences and streamlining service efficiency. Leveraging strong multitasking and interpersonal skills, significantly contributed to a positive dining atmosphere. Proficient in cash management and committed to high-quality service, Consistently met and exceeded service goal.
Overview
2
2
years of professional experience
Work History
WAITRESS/RECEPTIONIST
Waterfront Cebu City Hotel & Casino
09.2022 - Current
- Greet and seated guest in timely and courteous manner, take orders and serve food and beverage to guests
- Ensure guests' satisfaction with their meals and dining experience
- Respond to guest inquiries, requests, and complaints in professional and friendly manner
- Collaborate with kitchen and bar staff to ensure eminent and accurate service
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Manage cash and credit card transactions, and maintain accurate records of sales and tips
- Follow food safety and sanitation guidelines
- Maintained clean and welcoming dining environment, ensuring positive guest experience
Education
Bachelor of Science - Hospitality Management
St. Cecilia's College
Minglanilla, Philippines07-2022
Skills
- Strong multitasking and time management skills
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in fast-paced environment
- Knowledge of food and beverage menu items and preparation
- Cash handling and basic math skills
- Attention to detail and accuracy
- Team collaboration
- Upselling techniques
- Reservation management
REFERENCES
Roy Salomon
Manager
Bai Hotel
Mandaue, Cebu City
09566023896
Hazel Charmagne Eballar
Web Developer
0915106966
Timeline
WAITRESS/RECEPTIONIST
Waterfront Cebu City Hotel & Casino
09.2022 - Current
Bachelor of Science - Hospitality Management
St. Cecilia's College
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