MAE ARCE QUIMNO, LPT
Mandaue City
Summary
A dedicated individual who has an experience in the hospitality industry with a heart to excel in food and beverage service professional prepared to deliver high-quality service and enhance dining experience. With a desire to enhance existing skills and gain further knowledge, through employment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lobby Attendant/Restaurant Food Server
Waterfront Hotel & Casino Cebu City
01.2024 - Current
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Displayed strong teamwork capabilities
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
- Served food and beverages promptly with focused attention to customer needs.
2nd Assistant Manager
McDonald’s
03.2021 - 06.2022
- Supervises crew, responsible for running a particular shift and delivering restaurant sales and profit target
- Supported store manager in training new employees, fostering a positive work environment for team development.
Online Teacher
Teacher’s Native Camp
03.2020 - 01.2021
- Online based teaching program for Japanese students who desire to learn basic English
Service Crew
McDonald’s
10.2016 - 03.2020
- Working in the counter and as GEL (Guest Expectation Leader)
- Promoted to a Crew Trainer position and was assigned to train newly hired employees
- Awarded as Best in Counter, Employee of the Month, Best Expediter
- Collaborated with team members to meet high standards of service during peak hours.
Education
Food and Beverage Service -
Magsaysay Center For Hospitality And Culinary Arts
Cebu City, Province Of Cebu, Philippines08-2023
Bachelor of Science - Secondary Education Major in MAPEH
Western Mindanao State University
Pagadian, Province Of Zamboanga Del Sur, Philippines01.2019
Skills
- Willingness to learn
- Communicates effectively
- Team collaboration
- Adaptability under pressure
- Excellent customer service
- Reliability and punctuality
- Suggestive selling
- Multitasking Abilities
- Handling complaints
Work Assets
- Equipped with basic computer skills
- Willingness to learn
- Can perform field work
- Communicates effectively
- Performs excellent human relations skills
- Can manage/work with large group
- Respects diversity
- Can create magic moments with children
Certification
- Basic People Class, McDonald’s Training Center
- Shift Leadership Training, McDonald’s Training Center
- On-the-job Training, completed 300 hrs, Magsaysay Center for Hospitality and Culinary Arts
- On-the-job Training, completed 700hrs, Waterfront Hotel Cebu and Casino
- NCII holder for Food and Beverage issued by the TESDA
- Basic Training Course for seafarers (Personal Survival Techniques, Fire Prevention and Firefighting, Elementary First Aid, Personal Safety and Social Responsibility)
Additional Information
Ms. Ferlyn Tabug
Food & Beverage Outlet Manager
Waterfront Hotel Cebu and Casino
+63 9
Atty. Mary Joan B. Sarmiento
Previous Employer
McDonald’s Pagadian Branch
+63 917 772 2093
Ms. Cristina Lim Casaña
MIHCA Professor
+63 917 580 0463
Timeline
Lobby Attendant/Restaurant Food Server
Waterfront Hotel & Casino Cebu City
01.2024 - Current
2nd Assistant Manager
McDonald’s
03.2021 - 06.2022
Online Teacher
Teacher’s Native Camp
03.2020 - 01.2021
Service Crew
McDonald’s
10.2016 - 03.2020
- Basic People Class, McDonald’s Training Center
- Shift Leadership Training, McDonald’s Training Center
- On-the-job Training, completed 300 hrs, Magsaysay Center for Hospitality and Culinary Arts
- On-the-job Training, completed 700hrs, Waterfront Hotel Cebu and Casino
- NCII holder for Food and Beverage issued by the TESDA
- Basic Training Course for seafarers (Personal Survival Techniques, Fire Prevention and Firefighting, Elementary First Aid, Personal Safety and Social Responsibility)
Food and Beverage Service -
Magsaysay Center For Hospitality And Culinary Arts
Bachelor of Science - Secondary Education Major in MAPEH
Western Mindanao State University
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