Summary
Overview
Work History
Education
Skills
Languages
Character References
Timeline
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Zelzah Ormeo

Zelzah Ormeo

261 A. Rod. Ave. Manggahan, Pasig City, Metro Manila

Summary

A passionate customer service professional with over 3 years of experience in the fast-paced aviation industry, complemented by nearly 2 years of experience in real estate. Proven track record of driving efficiency, ensuring customer satisfaction, providing exceptional service, and resolving issues in a timely manner.

Overview

5
5
years of professional experience

Work History

COLLECTION ASSISTANT

SM DEVELOPMENT CORPORATION
04.2022 - 10.2023
  • Contacted customers via phone calls, emails, and social media to discuss past-due accounts and negotiate payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.


PASSENGER SERVICE AGENT 2

PHILIPPINE AIRLINES - MACROASIA AIRPORT SERVICES
03.2019 - 03.2022
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over PA system.


CUSTOMER SERVICE AGENT

PHILIPPINE AIRLINES - SKYLOGISTICS PHILIPPINES
01.2019 - 03.2019
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over PA system.


Education

Bachelor of Science - Travel Management

Our Lady of Fatima University
Antipolo City
04-2018

Skills

  • Customer Service
  • Experienced with Amadeus Global Distribution System
  • Independent worker
  • Reliable and accountable
  • Commitment to excellence
  • Experienced with MS Office applications

Languages

English
Tagalog

Character References

Mr. John Marbin Denuevo

Collection Manager, SM Development Corporation

+63 9179298771


Ms. Maria Cristina Flaga-Terrado

Assistant Collection Manager, SM Development Corporation

+63 9178462516

Timeline

COLLECTION ASSISTANT

SM DEVELOPMENT CORPORATION
04.2022 - 10.2023

PASSENGER SERVICE AGENT 2

PHILIPPINE AIRLINES - MACROASIA AIRPORT SERVICES
03.2019 - 03.2022

CUSTOMER SERVICE AGENT

PHILIPPINE AIRLINES - SKYLOGISTICS PHILIPPINES
01.2019 - 03.2019

Bachelor of Science - Travel Management

Our Lady of Fatima University

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Zelzah Ormeo