SUZETTE S. TIGGANGAY
Account Representative
Palayan City, Province Of Nueva Ecija
Summary
Results-driven professional with a proven track record of achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.
Overview
19
19
years of professional experience
Work History
ON THE JOB TRAINING
PHILIPPINE NATIONAL BANK
- Prepare payroll every week
- Filing of deposits and withdrawals
- Encoding of daily transaction
MARKETING ASSISTANT
ASIALINK FINANCE CORPORATION
12.2005 - 06.2006
- Accepts and process new account
- Assists Phone-In and Walk-In Clients
- Conduct orientation for new and old agent
- Monitors and Encodes daily transactions
- Perform credit investigation through internet
- Monitor payments and outstanding balance of the borrowers
- Transmit loan documents to Head office
- Monitor status of loans
- Saturates for accounts
CUSTOMER SERVICE ASSISTANT
SM CITY CLARK,MERCANTILE STORE GROUPS INC.
10.2006 - 10.2008
- Accepts bills payment like credit cards, electric bill, insurance, postpaid and plan bill, SSS and other government institutions payment.
- Process tickets for concerts and different events.
- Sell gift pass
- Sell mobile load and cards
- Provide information that deals with product and services being offered
- Provide good quality services to all our valued customer
- Process SM Advantages card
TELLER
FIRST PROVINCIAL BANK
10.2008 - 04.2009
- Prepare all Reports regarding accounting
- Prepare Reports to BSP
- Supervise branch employees
- Multi-tasking
- Process cash deposits and withdrawals
- Accept new accounts
- Prepare month-end reports
SENIOR FRONTLINE ASSOCIATES
PETNET(WESTERN UNION)
12.2009 - 12.2011
- Accepts and process pay-out and send-out transaction
- Assists Phone-In and Walk-In Clients
- Perform daily reports
- Responsible for accounts monitoring
- Perform month end report
ACCOUNTING & RESERVATION OFFICER
PENTRAVEL TOURS PHILS. CORP.
05.2012 - 11.2013
- Issuance of PR & OR
- Daily banking transaction
- Perform daily reports
- Responsible for A/R & A/P monitoring
- Perform month end report
- Process payroll
- Other related office work
- Reservation and Ticketing
Account Representative
Public Safety Savings and Loan Association Inc.
11.2013 - Current
- Loan processing.
- Acceptance of Client New and Update Membership Application.
- Daily Saturation of Loan in Designated AOR.
- Call and Text Blast,increasing brand awareness and client engagement.
- Built relationships with client to promote long term and harmonious relationship.
- Help strengthened company reputation with exceptional service, handling client concerns with professionalism and patience.
Education
MBA - Business Administration
Philippines Christian University
Metro Manila, Philippines 04.2001 -
Bachelor of Science - Banking and Finance
Araullo University
Cabanatuan City, Nueva Ecija 04.2001 -
Skills
- Proficient in Microsoft Office applications
- Proficient in Excel functions
- Effective visual communication
- Proficient in English communication
- Rapid skill acquisition
- Collaborative teamwork
- Adaptability to change
- Results-driven approach
- Strong organizational skills
- Strong attention to detail
- Analytical problem-solving
- Consistently dependable
Personal Information
- Age: 40
- Height: 5 ft and 2"
- Date of Birth: 12/22/84
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Account Representative
Public Safety Savings and Loan Association Inc.
11.2013 - Current
ACCOUNTING & RESERVATION OFFICER
PENTRAVEL TOURS PHILS. CORP.
05.2012 - 11.2013
SENIOR FRONTLINE ASSOCIATES
PETNET(WESTERN UNION)
12.2009 - 12.2011
TELLER
FIRST PROVINCIAL BANK
10.2008 - 04.2009
CUSTOMER SERVICE ASSISTANT
SM CITY CLARK,MERCANTILE STORE GROUPS INC.
10.2006 - 10.2008
MARKETING ASSISTANT
ASIALINK FINANCE CORPORATION
12.2005 - 06.2006
MBA - Business Administration
Philippines Christian University
04.2001 -
Bachelor of Science - Banking and Finance
Araullo University
04.2001 -
ON THE JOB TRAINING
PHILIPPINE NATIONAL BANK
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