Keith Chareddy Aspillaga
Customer Support Representative
Santa Rosa, Province Of Nueva Ecija
Summary
Highly dedicated and empathetic Customer Support Specialist with over 10 years of experience in providing exceptional service across diverse industries. Adept at resolving customer inquiries, managing complaints, and delivering timely solutions with a focus on customer satisfaction. Proven ability to handle high-volume calls, troubleshoot technical issues, and maintain a positive and professional demeanor in all interactions. Skilled in using CRM software, handling escalations, and contributing to the improvement of internal processes. Committed to building long-term customer relationships and ensuring a seamless user experience.
Overview
15
15
years of professional experience
1
1
Language
Work History
Customer Service Representative
SYB Automotive Group, INC.
10.2024 - 07.2025
- Proactively resolved customer complaints with empathy and efficiency, turning challenges into opportunities for loyalty and repeat business.
- Assisted customers with vehicle buying and selling processes, offering tailored recommendations and exclusive dealership offers to meet individual needs.
- Maintained professionalism in high-pressure situations, effectively managing disputes to ensure positive outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries, providing accurate product and service information, and delivering personalized solutions.
- Fostered strong customer relationships through attentive support and customized offers, resulting in increased trust, retention, and long-term value.
Customer Support / Car Specialist
Wheelzy
09.2021 - 10.2024
- Wheelzy is an online platform designed to help people sell their cars quickly, easily, and at a competitive price.
- Instant Online Quotes: You can get an instant online quote for your vehicle by simply providing details like the make, model, year, mileage, and condition.
- Whether your car is damaged, junk, or simply old, Wheelzy will still provide a quote. They accept vehicles in all conditions, and are particularly known for their ability to handle junk or non-running vehicles.
Technician Support Representative (AT&T)
ALORICA
10.2020 - 03.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
2nd Cook / Demi Chef
Career Shipmanagement INC.
04.2015 - 08.2019
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Streamlined ingredient procurement process by establishing strong relationships with local vendors.
- Contributed to positive team dynamics by effectively communicating with coworkers and supporting their needs during busy shifts.
- Ensured timely service by managing multiple simultaneous orders without sacrificing quality or presentation standards.
Customer Support Financing
Teleperformance Baguio
02.2013 - 03.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Support Financing
Aegis / People Support
03.2012 - 01.2013
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Customer Support Sales Financing
Sitel
05.2010 - 02.2012
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Arts - Hotel And Restaurant Management (BSHRM)
University of Baguio
Baguio City, Province Of Benguet, Philippines 05.2001 -
Skills
Customer service
Timeline
Customer Service Representative
SYB Automotive Group, INC.
10.2024 - 07.2025
Customer Support / Car Specialist
Wheelzy
09.2021 - 10.2024
Technician Support Representative (AT&T)
ALORICA
10.2020 - 03.2021
2nd Cook / Demi Chef
Career Shipmanagement INC.
04.2015 - 08.2019
Customer Support Financing
Teleperformance Baguio
02.2013 - 03.2015
Customer Support Financing
Aegis / People Support
03.2012 - 01.2013
Customer Support Sales Financing
Sitel
05.2010 - 02.2012
Bachelor of Arts - Hotel And Restaurant Management (BSHRM)
University of Baguio
05.2001 -
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