Loureen B. Paglicawan
Valenzuela, Metro Manila
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Sales and Service Associate
Philippine National Bank
03.2013 - 08.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Handled various accounting transactions.
- Processed applications for new accounts.
Billing and Collections Specialist
United Steel Technology International Corporation
04.2011 - 03.2013
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Maintained strict confidentiality of sensitive information while adhering to company policies regarding privacy protection.
- Processed payments and applied to customer balances.
- Maintained accurate financial records, ensuring all transactions were properly documented and filed.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
Reconciliation Clerk
Excellent Manpower Services (Assigned to Philippine National Bank)
06.2010 - 12.2010
- Reconciling of accounts between PNB New York and Federal Reserve Bank of New York, USA.
- Performed other clerical duties such as filing of documents.
Education
Bachelor of Science - Business Administration Major in Management
Pamantasan Ng Lungsod Ng Valenzuela
Valenzuela, Metro Manila, Philippines04-2010
Skills
- Proven sales experience
- Cross-selling expertise
- Exceptional customer service
- Proficient in computer applications
- Detail-oriented approach
Timeline
Sales and Service Associate
Philippine National Bank
03.2013 - 08.2024
Billing and Collections Specialist
United Steel Technology International Corporation
04.2011 - 03.2013
Reconciliation Clerk
Excellent Manpower Services (Assigned to Philippine National Bank)
06.2010 - 12.2010
Bachelor of Science - Business Administration Major in Management
Pamantasan Ng Lungsod Ng Valenzuela
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