Sheryl Dela Cruz
HR Officer | Sales Administrator
Lipa City
Summary
An experienced professional with strong work ethics and vast job skills in various types of industries. A multi-tasker who can thrive in a variety of projects and possess the ability to work well with others. A critical thinker with creative problem-solving skills and can work under pressure while maintaining the standards of quality.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Business Intelligence Analyst I
RMS Collect Phils, Inc. (An iQor Company)
03.2022 - 06.2022
- Provided real-time execution of requests for the Operations Team
- Ensured accuracy of data entries in the system
- Collaborated with the stakeholders to ensure that end deliverables are fully met
- Able to quickly grasp systems, tools and processes
- Performed to meet the Company SLAs.
HR Officer
Southbound Computer System, Inc.
07.2018 - 02.2022
- Spearheaded a process improvement in payroll that cut the manual processing time in half
- Facilitated payroll administration, compensation and benefits and membership movements for the company HMO
- Maintained a positive relationship and balance between the management and the employees.
Sales and Distribution Associate L2
Manulife Business Processing Services, Inc.
11.2014 - 06.2018
- Collaborated with the US counterparts in the distribution of retirement plan proposals
- Produced accurate retirement plan proposals as instructed, within a given timeframe
- Provided exceptional general administrative support within the assigned Sales Team
- Coordinated with the stakeholders to ensure that end deliverables are fully met
- Has played a vital part in partnering with RVPs and ISCs to boost monthly sales
- Able to quickly grasp systems, tools and processes.
Sales and Marketing Officer
White Whale Enterprises
03.2008 - 08.2013
- Generated proposals for corporate and individual clients per request or customized for their needs and budget
- Identified strategies for possible lead generation with the Sales and Marketing Team
- Stayed up-to-date on product knowledge and industry development trends
- Coordinated with the Purchasing Officer in creating an effective purchasing order process.
Financial Service Representative
Access Worldwide Communications, Inc.
08.2007 - 12.2007
- Developed rapport with customers via phone
- Provided excellent customer service by identifying customer needs and determining the best solutions for them
- Collaborated with other teams, used technology and resources to resolve inquiries for clients
- Maintained a positive, empathetic, and professional attitude toward customers at all times.
Marketing Communications Assistant (PLDT)
Pointman Placement Specialist Inc.
01.2006 - 01.2007
- Provided exceptional general administrative support within the Corporate Business Group
- Promoted the product during customer interactions to boost sales
- Performed additional duties and tasks that may be required by business needs and conditions.
Administrative Assistant
White Whale Enterprises
01.2005 - 01.2006
- Provided exceptional general administrative support
- Assisted the Marketing Officer in preparing computer sales quotations
- Participated in monthly inventory (wall to wall count).
Customer Service Representative
Advanced Contact Solutions
08.2004 - 02.2005
- Developed rapport with customers via phone
- Provided excellent customer service by identifying customer needs and determining the best solution for them
- Collaborated with other teams, used technology and resources to resolve inquiries for clients
- Maintained a positive, empathetic, and professional attitude toward customers at all times.
Education
AB Mass Communications, Bachelor in Journalism -
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
06.2000 - 04.2004
Skills
Data Entry
Email Management
Stakeholder Management
Payroll Administration
Office Administration
Sales Administration
Critical thinking
Purchasing
Customer Service
Data Analysis
Timeline
Business Intelligence Analyst I
RMS Collect Phils, Inc. (An iQor Company)
03.2022 - 06.2022
HR Officer
Southbound Computer System, Inc.
07.2018 - 02.2022
Sales and Distribution Associate L2
Manulife Business Processing Services, Inc.
11.2014 - 06.2018
Sales and Marketing Officer
White Whale Enterprises
03.2008 - 08.2013
Financial Service Representative
Access Worldwide Communications, Inc.
08.2007 - 12.2007
Marketing Communications Assistant (PLDT)
Pointman Placement Specialist Inc.
01.2006 - 01.2007
Administrative Assistant
White Whale Enterprises
01.2005 - 01.2006
Customer Service Representative
Advanced Contact Solutions
08.2004 - 02.2005
AB Mass Communications, Bachelor in Journalism -
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
06.2000 - 04.2004