KOK LEONG SOON
Dinalupihan, Province Of Bataan
Summary
Dynamic Bilingual Collection Specialist with proven expertise in debt recovery and exceptional client relations at RMS COLLECT PHILS, INC. Skilled in negotiating payment plans while demonstrating empathy and assertiveness, resulting in enhanced customer satisfaction and timely resolutions of delinquent accounts. Proficient in Mandarin, Cantonese, Fukien and Malay ensuring effective communication across diverse clientele.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
Work History
Bilingual Collection Specialist
RMS COLLECT PHILS, INC an IQOR COMPANY
05.2022 - Current
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
CASINO ACCOUNTING COMPTROLLER
LEGEND INTERNATIONAL RESORTS LIMITED
02.2000 - 03.2006
- Developed strategic plans for financial growth, aligning with organizational goals and objectives.
- Overall monitoring cash inflow and outflow of company operations and submit financial reports to management.
- Dealing and meeting with foreign junket operators ( from Taiwan, Hong Kong and Malaysia) regarding collectibles outstanding debts and commissions.
- Improved cash flow management by closely monitoring receivables, payables, and working capital requirements.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
ASSISTANT TREASURY MANAGER
LEGEND INTERNATIONAL RESORTS LIMITED
07.1997 - 01.2000
- Maintained adequate liquidity levels through proactive cash management techniques including borrowing under credit facilities.
- Oversee daily transactions inflows and outflows of cash and chips in Treasury Department.
- Managing the check in and check out of foreign customers transactions.
- Drafted treasury reports to support management decision-making needs.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
CASINO TREASURY MANAGER
EMPRESS CRUISE LINES
02.1996 - 06.1997
- Increased efficiency in debt issuance processes by collaborating with banks and credit rating agencies for optimal terms and conditions.
- Managed foreign exchange exposures by developing a comprehensive hedging strategy to minimize currency risks.
- Improved financial reporting by creating customized reports that provided actionable insights into cash positions. Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Drafted treasury reports to support management decision-making needs.
Treasury Executive
LEGEND INTERNATIONAL RESORTS LIMITED
08.1994 - 01.1996
- Responsible for daily operations such as cash positioning, funding decisions, risk management, and reporting.
- Monitors all transactions of cashiers inflows and outflows of cash and chips in Casino Treasury Department.
- Supervising the cashiers during junket customers transactions.
CHIEF CASHIER CUM JUNIOR BANK OPERATIONS OFFICER
MUI FINANCE (MALAYAN UNITED INDUSTRIES)
03.1990 - 07.1994
- Coordinated cashier schedules to optimize staffing levels during peak periods while minimizing labor costs.
- Enhanced cash handling efficiency by implementing effective cash management systems and procedures.
- Streamlined cashier operations for increased productivity and customer satisfaction.
- Reduced discrepancies with thorough daily cash reconciliation practices.
- Quickly and accurately counted drawers at start and end of each shift.
Education
LCCI DIPLOMA - ECONOMICS AND STATISTICS
PERKIM GOON COLLEGE
PENANG, MALAYSIA11-1987
High School Diploma -
CHUNG LING HIGH SCHOOL
PENANG, MALAYSIA 01.1980 - 11.1984
Skills
- Proficiency in Mandarin, Cantonese, Fukien and Malay languages
- Strong negotiation skills
- Debt recovery expertise
- Assertiveness
- Empathy and tactfulness
- Patience and persistence
- Client relations
Timeline
Bilingual Collection Specialist
RMS COLLECT PHILS, INC an IQOR COMPANY
05.2022 - Current
CASINO ACCOUNTING COMPTROLLER
LEGEND INTERNATIONAL RESORTS LIMITED
02.2000 - 03.2006
ASSISTANT TREASURY MANAGER
LEGEND INTERNATIONAL RESORTS LIMITED
07.1997 - 01.2000
CASINO TREASURY MANAGER
EMPRESS CRUISE LINES
02.1996 - 06.1997
Treasury Executive
LEGEND INTERNATIONAL RESORTS LIMITED
08.1994 - 01.1996
CHIEF CASHIER CUM JUNIOR BANK OPERATIONS OFFICER
MUI FINANCE (MALAYAN UNITED INDUSTRIES)
03.1990 - 07.1994
High School Diploma -
CHUNG LING HIGH SCHOOL
01.1980 - 11.1984
LCCI DIPLOMA - ECONOMICS AND STATISTICS
PERKIM GOON COLLEGE
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