James Mark Bini

Results-oriented operations leader with 4+ years in the BPO industry, specializing in team management, customer service, and process improvement. Proven track record of driving performance and achieving KPIs through effective coaching and strategic leadership. Skilled in managing escalated customer issues professionally, fostering a collaborative and accountable environment. Recognized for developing high-performing teams and implementing process enhancements to streamline operations and improve service quality. Passionate about empowering team members and committed to delivering exceptional customer experiences. Eager to leverage strong communication and problem-solving skills to contribute to the success of the DCX team.

• RMS Collect Phils Inc, an iQor Company, Angeles City, Pampanga
  Outstanding Supervisor
  February 2024
  Achieved an overall attainment of 90.11% in Q4 of 2023.
• VXI Global Holdings, Angeles City, Pampanga
  Top Team Leader
  September 2022
  Recognized as the Top Team Leader with an overall attainment of 104.74% ; led the only team to maintain 0.00% absolute absenteeism and 0.00% compliance callout for three consecutive months (October 2022 - September 2022).
• Concentrix, Angeles City, Pampanga
  Top Agent - Arena Tech
  February 2024
  Awarded Top Agent across the team with an overall attainment of 114.21% .

• Leadership Training: Learn with Legal and HR
  Clark, October 12, 2023
  Gained knowledge of relevant employment laws and best practices for managing employee relations, performance management, and termination, while ensuring compliance and mitigating legal risks within the organization.
• Peak Performance Coaching
  Clark, July 24 - July 27, 2024
  Focused on developing a positive mental attitude, managing stress, and cultivating a growth mindset. Learned to identify and challenge self-limiting beliefs that may hinder performance.
• 7 Habits of Highly Effective People
  Clark, December 7 - December 14, 2021
  Participated in leadership training that emphasized effective independent and interdependent work, emotional intelligence, proactive problem-solving, and self-leadership skills.
• iLead Developmental Coaching
  Clark, December 7 - December 14, 2021
  Strengthened leadership skills and enhanced team dynamics for employees in supervisory to senior director roles, focusing on personal and career development goals without covering team KPIs or metrics.