Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Marie Salinga

Pasig, Metro Manila

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Retail Account Customer Service

VXI
Robinsons Giga Tower, C5 Eulogio Rodriguez Jr. Ave
09.2024 - Current

• Handled retail account

• Handling customer inquiries and transactions, resolving issues, and providing excellent customer service

KYC Analyst

Premier BPO
Global One, 14th, Pasig, 1611 Metro Manila
02.2024 - 09.2024
  • Reviewed new prospect KYC documents to meet requirements and determine business model risk.
  • Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
  • Supported KYC processes for prospective and existing customers.
  • Supported AML investigations by providing accurate and timely information on customers'' financial activities.

Email and Chat Representative

ResultsCX, Alaskaland
120 Eulogio Rodriguez Jr. Ave, Pasig, 1604 Metro M
02.2023 - 10.2023
  • Type 46-50 WPM
  • Consistently achieved high-quality ratings by delivering accurate information and demonstrating empathy during customer interactions.
  • Assisted customers in navigating website or online platform, ensuring they found the information or products they were seeking.
  • Delivered prompt service to prioritize customer needs.

CSR Voice Representative

Digital Room Inc
Mandaluyong City, Metro Manila, Philippines
12.2021 - 01.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

No Degree - Bachelor of Science in Business Administration

University of Rizal System - Binangonan
Calumpang Binangonan, Rizal

High School Diploma -

Angono Private High School - Senior High Departmen
Pag-asa Binangonan, Rizal
03-2017

Skills

    ⦁ Positive Attitude

    ⦁ Active Listening Skills

    ⦁ Improving Customer Experience

    ⦁ Comfortable in both writing and speaking

    ⦁ Fast learner and dedicated to delivering team success

    ⦁ Critical thinking skills

    ⦁ Attention to Details

    ⦁ Can both speak English and Filipino Language

    ⦁ Time Management

    ⦁ Capable of working in a team

Timeline

Retail Account Customer Service

VXI
09.2024 - Current

KYC Analyst

Premier BPO
02.2024 - 09.2024

Email and Chat Representative

ResultsCX, Alaskaland
02.2023 - 10.2023

CSR Voice Representative

Digital Room Inc
12.2021 - 01.2023

No Degree - Bachelor of Science in Business Administration

University of Rizal System - Binangonan

High School Diploma -

Angono Private High School - Senior High Departmen
Samantha Marie Salinga