Francis Carlo Niebres
Blk 1 Lot 14 Belvedere Phase 3, Pasong Kawayan II, General Trias, Province Of Cavite,CAV
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Agent
VXI
11.2019 - 02.2021
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
Agent
Iqor
01.2016 - 11.2019
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Processed payments and applied to customer balances.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Agent
Cyber City Teleservices
08.2015 - 12.2015
- Designed innovative and interactive exhibits to showcase newly procured and digitized items.
- Developed classification systems to facilitate public access to archived materials.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Secondary Education Major in Mathematics
System Plus College Foundation
Angeles City, Province Of Pampanga, PhilippinesHigh School Diploma -
Rafael L. Lazatin Memorial High School
Angeles City, Province Of Pampanga, PhilippinesSkills
- Lead prospecting
- Organizational skills
- Customer service
- Positive attitude
- Clear communication
- Stress management
- Internet savvy
Timeline
Agent
VXI
11.2019 - 02.2021
Agent
Iqor
01.2016 - 11.2019
Agent
Cyber City Teleservices
08.2015 - 12.2015
Bachelor of Science - Secondary Education Major in Mathematics
System Plus College Foundation
High School Diploma -
Rafael L. Lazatin Memorial High School
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