Summary
Overview
Work History
Education
Skills
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Training
Entreprenuer
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EDISON MENDIOLA

EDISON MENDIOLA

Quality Analyst
Malolos,Bulacan

Summary

Quality analysis professional with extensive experience in ensuring product compliance and process improvements. Known for strong focus on teamwork and delivering reliable results. Expertise in quality control and detailed documentation, adaptable to dynamic environments.

Experienced with quality assurance methodologies and best practices. Utilizes analytical skills to identify and address inefficiencies. Strong understanding of quality standards and regulatory compliance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Associate Quality Analyst/Quality Analyst

VXI
01.2023 - Current


  • Supported continuous improvement initiatives, contributing to overall organizational success.
  • Maintained detailed records of testing results, facilitating easy access to data for future reference and analysis.
  • Participated in internal audits to verify adherence to established quality management systems, maintaining a high level of performance across the organization.
  • Conducted root cause analysis to identify recurring defects, leading to targeted improvements in production processes.
  • Ensured compliance to industry standards by regularly reviewing and updating quality control procedures.
  • Provided technical support to production personnel.
  • Investigated customer complaints to take necessary corrective actions.
  • Analyzed quality and performance data to support operational decision-making.
  • Providing insights and opportunities by auditing calls for almost 100 agents in one cluster.


FRONT DESK/ASSISTANT REGISTRAR

SEAQUEST MARITIME TRAINING INC
02.2021 - 07.2021
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Ensured accurate student records by diligently maintaining and updating information in the database.
  • Resolved student registration issues to reduce acceptance, enrolment and payment delays.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Making sure that all student inquiries are answered and providing an accurate schedule for all of the student attendees for 10 to 15 people per class.

ROOM BOY(CABIN STEWARD)

SUPPLY OILFIELD SERVICES, INC.
03.2016 - 09.2019
  • Identified areas for improvement in cabin cleaning processes, implementing changes that led to increased efficiency without compromising quality standards.
  • Enhanced guest satisfaction by providing exceptional room cleaning and maintenance services.
  • Demonstrated excellent communication skills when interacting with guests from diverse backgrounds and cultures.
  • Ensured timely room turnovers for incoming guests by working efficiently and adhering to tight schedules.
  • Promoted safe practices among crew members by adhering to safety procedures at all times.
  • Participated in ongoing training programs provided by the cruise line, constantly expanding knowledge of industry best practices.
  • Collaborated with team members to maintain consistently high cleanliness standards across all cabins.
  • Assisted in conducting safety drills for passengers during embarkation, ensuring all guests understood emergency procedures and felt confident in their safety onboard.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Making sure that all of the people in the deck that I handled are safe and awake during the emergency, and making sure that all 26 cabins are empty.

SERVICE CREW

LUCKY BEAN COFFEE BAR (LBCB)
05.2015 - 11.2015
  • Demonstrated excellent time-management skills while multitasking various responsibilities during peak business hours.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Enhanced teamwork among staff members through effective communication and collaboration during busy shifts.
  • Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Reduced wait times for guests by efficiently working alongside other busboys to clear tables in a fast-paced environment.
  • Promoted a safe dining environment by promptly cleaning spills and reporting any potential hazards to management.
  • Making sure that 20 to 30 people can be accommodated by ensuring all tables are clean all the time.


Admin Support Staff/Accounting Support Staff

VETYARD TERMINALS&SHIPPING SERVICES
09.2014 - 01.2015
  • Streamlined office processes for improved workflow and increased productivity.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Provided administrative support for various departments, contributing to the smooth operation of the organization.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Served with a smile for almost 100 person a day.

USHER/PORTER

WEST THEATRES CORP.
09.2013 - 02.2014
  • Handled crowd control to maintain order and prevent overcrowding.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Monitored events to identify potential problems and minimize disruptions.
  • Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
  • Handled emergency situations calmly, following established protocols to ensure patron safety.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Directed ticket holders to seats and facility locations.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Making sure that 50-100 people are comfortable in the cinema by assisting them to their designated and desired seats.

STOCKMAN, FRYMAN

JOLLIBEE
03.2012 - 08.2012
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Maintained compliance with industry regulations, upholding the highest standards of ethical conduct in all aspects of warehouse operations.
  • Managed emergency stock situations by quickly implementing contingency plans and coordinating with relevant stakeholders to minimize disruptions to daily operations.
  • Reduced stock wastage by conducting regular audits and maintaining accurate records of inventory levels.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Making sure to feed 100-150 people during rush hour by cooking the product in a timely manner using time management skills.

SERVICE CREW

DELIFRANCE
08.2010 - 11.2010
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Served almost 50 to 100 guests in a safe and clean environment.

Education

Associate of Arts - Automated Office Management

St. John Bosco Institute of Arts And Sciences
Mandaluyong City, Metro Manila, Philippines
04.2001 - 01.2013

High School Diploma -

Dasmarinas National High School
Dasmarinas, Province Of Cavite, Philippines
04.2001 -

No Degree - Primary Education

Bacood Elementary School
Bacood Sta. Mesa Manila
04.2001 -

Skills

Calibration

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  • Height: 5'6"
  • Weight: 128 lbs
  • Passport Number: C-1430589
  • Citizenship: Filipino
  • Religion: Roman Catholic
  • ID Type: Seamans Book
  • ID Number: P716919B
  • Date of Birth: 1990-05-21
  • Gender: Male
  • Nationality: Filipino
  • Marital Status: Single

Training

  • 2013-05-04, DAYS HOTEL, Tagaytay-Nasugbu Highway, Tagaytay, Hotel Familiarization Tour Front Office Operations (Micros Fidelio System)
  • 2008-01-16, 2008-01-23, ASIANTOUCH, Barista Course Trainee
  • 2008-02-08, 2008-02-18, BARIO FIESTA, SM City Dasmarinas, Cavite, Waiter
  • 2013-01-14, 2013-04-17, BARIO FIESTA, Waiter
  • LJS GROUP OF COMPANIES, #550 Mag Abad Santos Street, Sta. Mesa, Manila, HR Staff Assistant, 2015-07-06, 2015-07-14
  • FAR EAST MARITIME, Mabini St. U.N. Ave., Manila, Basic Training, 2015-08-27
  • FAR EAST MARITIME, Mabini St. U.N. Ave., Manila, SSAT/SDSD, 2015-09-07, 2015-09-12
  • FAR EAST MARITIME, Mabini St. U.N. Ave., Manila, Ship’s Catering Services NC 1 (Messman), 2017-09-18, 2017-09-30
  • SEAMAC INTERNATIONAL TRAINING INSTITUTE, Sealane Building, 867 G. Tolentino St., Sampaloc, Manila, Ships’ Catering NC III (Ship’s Cook), 2016-03-15, 2016-03-17

Entreprenuer

I am trying to build my own clothing line and build my own music production.

Timeline

Associate Quality Analyst/Quality Analyst

VXI
01.2023 - Current

FRONT DESK/ASSISTANT REGISTRAR

SEAQUEST MARITIME TRAINING INC
02.2021 - 07.2021

ROOM BOY(CABIN STEWARD)

SUPPLY OILFIELD SERVICES, INC.
03.2016 - 09.2019

SERVICE CREW

LUCKY BEAN COFFEE BAR (LBCB)
05.2015 - 11.2015

Admin Support Staff/Accounting Support Staff

VETYARD TERMINALS&SHIPPING SERVICES
09.2014 - 01.2015

USHER/PORTER

WEST THEATRES CORP.
09.2013 - 02.2014

STOCKMAN, FRYMAN

JOLLIBEE
03.2012 - 08.2012

SERVICE CREW

DELIFRANCE
08.2010 - 11.2010

Associate of Arts - Automated Office Management

St. John Bosco Institute of Arts And Sciences
04.2001 - 01.2013

High School Diploma -

Dasmarinas National High School
04.2001 -

No Degree - Primary Education

Bacood Elementary School
04.2001 -

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