ROMMEL ROI CEA
Medical Virtual Assistant
Quezon City
Summary
Detail-oriented and adaptable Virtual Assistant with experience in healthcare support, customer service, scheduling coordination, and administrative tasks, seeking to contribute strong communication, organization, and problem-solving skills in a dynamic work environment.
Overview
5
5
years of professional experience
Work History
General Virtual Assistant
Endeavour Health Via TaskFlo VA
01.2025 - 05.2026
- Managed insurance verification, claim follow-ups, and denial tracking for multiple healthcare accounts.
- Contacted insurance providers including BCBS, Medicare, UHC, and other payers to obtain eligibility, benefits, and claim status updates.
- Utilized Collect Max to request billing actions, update patient files with claim statuses, and resolve accounts through claim reprocessing or request-to-bill workflows.
- Updated patient account records, organized claim documentation, and maintained accurate tracking spreadsheets for daily operations.
- Assisted with coordination of COB (Coordination of Benefits) files, denial management, and claims resolution processes.
- Prepared daily operational and end-of-day reports for management review and workflow monitoring.
- Utilized healthcare portals such as Availity and payer systems to review claims, eligibility, and reimbursement information.
- Supported administrative tasks including email management, file organization, data entry, and operational follow-ups.
Shift and Scheduling Coordinator
Happy Feelings Home Care Via Task Flo VA
10.2025 - 01.2026
- Managed caregiver schedules and ensured proper staffing coverage for all client cases.
- Coordinated daily communication with caregivers regarding shift confirmations, schedule changes, and availability updates.
- Arranged last-minute shift replacements and handled real-time scheduling adjustments to maintain uninterrupted client care.
- Maintained accurate scheduling records and updated workforce management systems in a timely manner.
- Assisted with administrative coordination including timekeeping, attendance tracking, and shift documentation.
- Prepared and distributed scheduling and operational reports to support daily workforce visibility and planning.
Cognizant Philippines
01.2024 - 03.2025
- Delivered multi-channel customer support via phone, email, and chat, resolving patient inquiries efficiently while maintaining high service quality in a fast-paced healthcare BPO environment.
- Scheduled diagnostic appointments and managed insurance claim workflows, including worker's compensation coordination, ensuring seamless healthcare access for patients.
- Ensured HIPAA compliance and data accuracy during documentation handling and patient interaction, consistently meeting quality assurance standards and protecting sensitive information.
Concentrix
09.2021 - 01.2024
- Provided end-to-end patient support by assisting with healthcare access, insurance questions, and administrative tasks, ensuring a seamless and positive customer experience.
- Processed and prepared medical documents and member materials with precision, meeting strict deadlines and maintaining high levels of accuracy and compliance.
- Resolved insurance and claims-related issues by guiding patients through policy details, benefits, and authorizations, improving resolution rates and customer satisfaction.
Education
Bachelor of Science - Entrepreneurships
Quezon City University
Quezon CitySkills
Virtual Assistance & Administrative Support
Healthcare Administration
Insurance Verification & Eligibility Checking
Claims Follow-up & Denial Management
Patient Account & Medical Records Management
Scheduling & Workforce Coordination
Inbound & Outbound Customer Service
Multi-channel Communication (Phone, Email, Chat)
Data Entry & Documentation Management
HIPAA Compliance & Confidentiality
Collect Max & Availity Navigation
Timekeeping & Attendance Tracking
Problem Solving & Process Coordination
Client, Patient & Caregiver Support
Microsoft Office & Google Workspace
Organizational & Time Management Skills
Timeline
Shift and Scheduling Coordinator
Happy Feelings Home Care Via Task Flo VA
10.2025 - 01.2026
General Virtual Assistant
Endeavour Health Via TaskFlo VA
01.2025 - 05.2026
Cognizant Philippines
01.2024 - 03.2025
Concentrix
09.2021 - 01.2024
Bachelor of Science - Entrepreneurships
Quezon City University