Microsoft Word
Diana Kim
Virtual Assistant - Generalist
General Trias
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 3 years of experience providing quality administrative support to clients.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
General Virtual Assistant
JAUTech Digital Marketing And E-Commerce Enterprise
Metro Manila
09.2021 - Current
- Efficiently manage Shopify and Ecwid e-commerce platforms, ensuring accurate product listings, inventory maintenance, and timely order processing.
- Provide excellent customer support, responding to inquiries, handling returns, and addressing customer concerns to enhance overall customer satisfaction.
- Execute administrative tasks, including data entry, website updates, and collaboration with suppliers, while staying abreast of industry trends and contributing to marketing campaigns for optimal online store performance.
Actress (Project-based)
GMA Network
Quezon City, Metro Manila
06.2018 - 04.2023
- Project-based character actress under Light of Life Talent Management Inc
- Successfully completed acting workshops and appeared in GMA Philippines local television dramas.
ECommerce Operations Manager
7Hills Online Store
Kawit, Cavite
08.2020 - 08.2021
- Streamline and optimize day-to-day operations of Shopify e-commerce stores, overseeing product listings, inventory management, and order fulfillment to enhance overall efficiency.
- Implement strategic initiatives to improve customer experience, including effective communication, prompt issue resolution, and seamless order processing.
- Collaborate with cross-functional teams, analyze performance metrics, and drive continuous improvement to ensure the success and growth of the e-commerce stores on the Shopify platform.
Business Owner/General Manager
Realmtech Trading
Imus, Cavite
02.2019 - 07.2020
- Managed a construction supplies and services company
- Led public relations, marketing, and research efforts
- Conducted regular site visits to ensure quality and project progress.
Sales Representative Assistant
MKS Medical Solutions Inc.
Manila, Metro Manila
01.2017 - 01.2018
- Created visual presentations for orthopedic implant demonstrations
- Conducted live demos in hospitals and conventions, contributing to potential sales.
Education
Bachelor of Science - Psychology
Pamantasan Ng Lungsod Ng Muntinlupa
Muntinlupa City, Metro Manila 04.2018 - 01.2021
Bachelor of Science - Business Administration
Saint Bernadette College of Alabang
Alabang, Metro Manila 04.2015 - 01.2016
Skills
Records management
Office administration
AP/AR proficiency
Sorting and labeling
Customer and client relations
Administrative support
Scheduling and calendar management
Social media knowledge
Filing and data archiving
Document conversion
Scheduling
70 WPM typing speed
Bookkeeping
Database administration
Customer Service
Paperwork drafting
Recordkeeping
Office management
Business administration
E-Commerce Management
Virtual Assistance
Leadership And Activities
The Fraternal Order of Eagles, Golden Sapatilha Lady Eagles Club (NCR-17) - Board of Director (BOD), Assisted in decision-making and organized outreach programs., Delegated workloads for effective program execution.
Personal Information
- Place of Birth: Caloocan City
- Height: 5 feet 5 inch (163cm)
- Weight: 127lbs
- Citizenship: Filipino
- Date of Birth: 11/18/98
- Gender: Female
- Marital Status: Single
Health Condition
Excellent (No medical condition)
Software
Google Docs
Microsoft Excel
Google Sheets
Microsoft PowerPoint
Google Slides
Canva
CapCut
Shopify
Ecwid
Constant-Contact
MailChimp
Zoom
Slack
Skype
Microsoft Teams
Certification
Batch 63: Virtual Assistance and Social Media Training Certificate
Timeline
Batch 63: Virtual Assistance and Social Media Training Certificate
01-2024
General Virtual Assistant
JAUTech Digital Marketing And E-Commerce Enterprise
09.2021 - Current
ECommerce Operations Manager
7Hills Online Store
08.2020 - 08.2021
Business Owner/General Manager
Realmtech Trading
02.2019 - 07.2020
Actress (Project-based)
GMA Network
06.2018 - 04.2023
Bachelor of Science - Psychology
Pamantasan Ng Lungsod Ng Muntinlupa
04.2018 - 01.2021
Sales Representative Assistant
MKS Medical Solutions Inc.
01.2017 - 01.2018
Bachelor of Science - Business Administration
Saint Bernadette College of Alabang
04.2015 - 01.2016