Rommel Potot
CUSTOMER SERVICE REPRESENTATIVE
Taguig City
Summary
An Individual who is seeking a challenging Career with a progressive organization that provides an opportunity to capitalize my skills and to gain experience that can develop my ability and personality while making a contribution to company's growth.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Technical Support Representative
Harte-Hanks Philipines
Market Market Taguig City
05.2024 - 11.2024
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Representative
Telus International Philippines
Taguig City, Metro Manila
03.2023 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Alorica Philippines Inc.
03.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Industrial Technology
University of Eastern Philippines
Laoang, Northern Samar 04.2016 - 04.2020
High School Diploma -
Batag National High School
Laoang, Northern Samar 04.2011 - 04.2015
Skills
Proficient in Microsoft Office
Adaptability
Good Communication Skills
Flexible
Additional Information
Luisito P., Muncada Dall, Executive Director, University of Eastern Philippines
Prof. Josefine R. Arellano, University of Eastern Philippines Masters in Education
Timeline
Technical Support Representative
Harte-Hanks Philipines
05.2024 - 11.2024
Customer Service Representative
Telus International Philippines
03.2023 - 12.2023
Customer Service Representative
Alorica Philippines Inc.
03.2022 - 01.2023
Bachelor of Science - Industrial Technology
University of Eastern Philippines
04.2016 - 04.2020
High School Diploma -
Batag National High School
04.2011 - 04.2015