Christian Tumalin
Teleservices Representative Tier 2
Dasmarinas, Province Of Cavite,CAV
Summary
Dynamic professional with a proven track record at Harte-Hanks Philippines, excelling in technical support and customer service. Adept at fostering effective team collaboration and enhancing service excellence. Skilled in processing transactions accurately while maintaining a strong focus on customer satisfaction and adapting to shifting priorities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Support Tier II (Order Admin. Dept.)
Harte-Hanks Philipines
04.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Processed refunds and exchanges in accordance with company policy.
- Processed customer orders and accurately handled payment transactions.
Senior Assistance Team Leader
Sole Provider Trading Corporation (Sole Academy)
09.2013 - 11.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Generated reports detailing findings and recommendations.
Customer Service Assistant
Time Zone Alabang Town Centre
03.2013 - 09.2013
- Answered customer questions about gaming machines
- Assisted customers with product selection, providing detailed information on features and benefits.
- Optimized game performance by troubleshooting and resolving technical issues related to graphics, audio, and UI components.
Staff Lead Clerk
7 Eleven Store Salitran Dasmariñas
05.2012 - 02.2013
- Developed training materials for new hires, fostering a consistent onboarding process for all team members.
- Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
Service Crew Member Station: Cashier and Dining
Jollibee WalterMart Dasmariñas
12.2011 - 05.2012
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Operated cash register to record transactions accurately and efficiently.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Service Crew Member Station: Cashier and Smart
Jollibee Dasmariñas Bayan
04.2010 - 10.2011
- Kept customers and crew areas organized.
- Collaborated with team members to meet high standards of service during peak hours.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated cash registers and POS systems, handling over cash daily.
Service Crew Member Station: Flavor and Back Up
Greenwhich SM Dasmariñas
06.2010 - 12.2010
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
Education
2 YR Course Ladderized - Computer Science
Asian Institute of Computer Studies
Dasmarinas, Province Of Cavite, Philippines 05.2001 -
High School Diploma -
Dasmariñas, North National High School
Dasmarinas, Province Of Cavite, Philippines 05.2001 -
Skills
Optimistic communication style
Effective team collaboration
Proficient in computer applications
Service excellence
Strong customer service skills
Responsive to shifting priorities
Product knowledge
Certification
[Area of certification] Training - [Timeframe]
Timeline
Technical Support Tier II (Order Admin. Dept.)
Harte-Hanks Philipines
04.2018 - Current
Senior Assistance Team Leader
Sole Provider Trading Corporation (Sole Academy)
09.2013 - 11.2018
Customer Service Assistant
Time Zone Alabang Town Centre
03.2013 - 09.2013
Staff Lead Clerk
7 Eleven Store Salitran Dasmariñas
05.2012 - 02.2013
Service Crew Member Station: Cashier and Dining
Jollibee WalterMart Dasmariñas
12.2011 - 05.2012
Service Crew Member Station: Flavor and Back Up
Greenwhich SM Dasmariñas
06.2010 - 12.2010
Service Crew Member Station: Cashier and Smart
Jollibee Dasmariñas Bayan
04.2010 - 10.2011
2 YR Course Ladderized - Computer Science
Asian Institute of Computer Studies
05.2001 -
High School Diploma -
Dasmariñas, North National High School
05.2001 -
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