Alejean Rey Mangaring

I worked as a Support Advisor for an E-commerce account. Primarily as chat/non-voice support. We handled inquiries, from merchant we also guide them with the process and provide troubleshooting for their online stores. We also provide recommendations on how to enhance their online stores.

• This is my 3rd company in the BPO industry. This time it was a financial account at First National Bank Of Omaha. I worked here as a customer service representative
• Assisted customers with their bank account questions, feedback, and complaints. We handled their credit cards, checking balances, processing payments, setting up accounts online banking, reviewing the statements, disputing charges, and submitting complaints.

• This is my 2nd company to work with. We handled the Smart Home Security system. Helped customers set up new systems, install their Security devices, troubleshoot issues on there, identify issues, set up appointments for a technician, submitting complaints.
• Conducted remote troubleshooting sessions to identify and solve technical problems.
• Maintained a high level of product knowledge to offer expert advice on technical queries for their home security devices.
• Provided technical assistance to customers via phone, email, chat, and screen video recording resolving issues efficiently.

• I started as a Customer service representative on a telco account BOOST MOBILE. I specialize in assisting customers with questions and inquiries and making payments.
• After a year I got promoted to Tech Support Representative, this time I'm more into troubleshooting, helping customers with all types of telco concerns especially fixing their cellphone services, booking appointments for technicians, replacing devices and making orders, reporting site issues, and submitting complaints. Facilitated issue resolution for customer complaints, offering compensatory solutions to maintain satisfaction levels.