Romalyn Carino
Customer Service Representative
Taguig City
Summary
To job where my potential and competencies would developed at its fullest while performing my function as an employee with guaranteed performance and utmost dedication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix Megamall
Mandaluyong City
09.2021 - Current
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Service Crew-Shanghai Siomai
Generous and Joyous Venture INC
Quezon City
02.2017 - 03.2018
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Recorded detailed daily progress notes and tracked daily issues, productivity and supplies used.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Sales Staff
Candy Corner INC
05.2017 - 09.2017
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Built diverse and consistent sales portfolio.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
Education
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Mandaluyong Manpower and Technical Vocational Training Center
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Sumuroy Agro Industrial School Palapag Northern Samar
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Palapag 1 Central Elementary School Palapag Northern Samar
Skills
Written and Oral Fluency in English and FilipinoHard WorkingSelf-OrientedSelf-DisciplinedInnovative and Flexibility
Safe handling standards
Safe handling standards
Menu memorization
Food preparation and safety
Hospitality service expertise
Certification
I hereby certify upon my honor that all facts and information included herein are true and correct with respect to the best of my knowledge belief and conscience.
Personal Information
- Age: 25
- Place of Birth: San Pedro Laguna
- Height: 5'5
- Weight: 50
- Date of Birth: 07/08/98
- Gender: Female
Seminars Attended Trainings
- English Proficiency
- Flair Bartending Seminar and Mixology
- Basic Computer Literacy
- Housekeeping Seminar at Cebu Crown Regency Residence Cebu City
National Certificate
- Food and Beverages Services NCII
- Housekeeping NCII
Training
Ocean Link Institute INC in Partnership with 2GO Group INC On Board M/V St. Leo The Great
Applicant
ROMALYN RODRIGUEZ CARIÑO
References
- Ms. Dayanara Basanez
- Ms. Mary Cris Pasahol
Timeline
Customer Service Representative
Concentrix Megamall
09.2021 - Current
Sales Staff
Candy Corner INC
05.2017 - 09.2017
Service Crew-Shanghai Siomai
Generous and Joyous Venture INC
02.2017 - 03.2018
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Mandaluyong Manpower and Technical Vocational Training Center
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Sumuroy Agro Industrial School Palapag Northern Samar
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Palapag 1 Central Elementary School Palapag Northern Samar