Summary
Overview
Work History
Education
Skills
References
Training
Timeline
Generic

Pinky Bola Mackay

San Jose Del Monte

Summary

Dynamic and dedicated Customer Service Representative with nearly two years of experience managing inbound and outbound calls. Expertise in efficiently resolving customer concerns while collaborating with cross-functional teams, including digital support. Recognized for exceptional communication skills, meticulous attention to detail, and a consistent track record of meeting performance targets. Eager to leverage customer service skills in a progressive organization that fosters growth and continuous learning.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Teleperformance Philippines
08.2023 - Current
  • Answer constant flow of customer calls with minimal wait times.
  • Responded to customer request for products, services and company information.
  • Offered advice and assistance to customer to customer paying attention to specials needs or wants.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
  • Manage large amounts of incoming phone calls
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Caregiver

Private
07.2022 - 08.2023
  • Help client to take prescribed medication.
  • Address client needs with respect and attention to safety
  • Assist clients with daily living activities, including bathing, grooming, dressing, eating, and using the bathroom
  • Actively engage clients through conversation and companionship
  • Engage with clients in a manner that promotes their independence and maintains their dignity
  • Help with meal preparation, planning, and grocery shopping
  • Perform light housekeeping duties
  • Help clients with physical therapy exercises
  • Report any unusual incidents or behavior of my client
  • Administer medications as outlined
  • Maintain a safe environment for clients

Physical Therapist

Pearl Health Care Trading Company
07.2004 - 07.2006
  • Responsible for providing respective treatment plan.
  • Responsible for handling different neurological cases like stroke, arthritis, and sport injury.
  • Responsible for planning strategic exercise approach according to the patient’s condition.
  • Responsible for providing exercise program to improve patient condition.
  • Responsible for follow up treatment during rehabilitation.
  • Responsible in handling pediatric and geriatric patients.
  • Assess patients and plan and carry out individually designed treatment programs to maintain, improve or restore physical functioning, alleviating pain and physical dysfunction.
  • Determine treatment option and intervene to get optimal function return.

Education

Bachelor of Science - Physical Therapy

Emilio Aguinaldo College
01.2002

High School - undefined

Ramon Magsaysay (Cubao) High School
01.1993

Elementary School - undefined

Pinyahan Elementary School
01.1989

Skills

  • Skill in computer application like MS Word, basic MS Excel, Social Media Applications
  • Well Verse in Oral and Written in English and Filipino Languages
  • Skilled in Driving 4 wheeled vehicle
  • Knowledge in Rehabilitation Medicine
  • I am willing to be trained
  • Customer engagement
  • Proficient in active listening
  • Issue management
  • Telecommunications support expertise

References

Juliet Anne, Nimo, Service Resolution Specialist, annenimo08@gmail.com, +63 9054111229

Training

  • Title: Caregiver Course NCII Nov 23, 2021-June 17, 2022
  • Address: #400 2nd Floor Gen Hizon Ave, Sta Lucia City Of San Fernando, Pampanga
  • Title: Basic Nursing July 2, 2022
  • Title: Basic Life Support and Basic First Aid April 28, 2022
  • Adress: #400 2nd Floor Gen Hizon Ave, Sta Lucia City Of San Fernando, Pampanga
  • Title: Kinesio Taping Clinical Application and Practices May 20, 2012
  • Address: 873 3rd Floor Villaroma Building P.Campa Espana Ave Sampaloc Manila
  • Address: Nego Skwela Livelihood and Technology Center, QC May 17, 2004
  • Title: Significance of Touch Therapy and Aromatherapy June 15-17, 2004
  • 2Days Course in Balinese, Aromatherapy and Lymphatic Drainage and Tuina Massage.
  • Address: CCMD Management and Consultancy Services Sampaloc Manila
  • Title: Language Stimulation Through Play June 2, 2001
  • Address: Phil-Am Life Auditorium, UN Ave. Ermita Manila

Timeline

Customer Service Representative

Teleperformance Philippines
08.2023 - Current

Caregiver

Private
07.2022 - 08.2023

Physical Therapist

Pearl Health Care Trading Company
07.2004 - 07.2006

High School - undefined

Ramon Magsaysay (Cubao) High School

Elementary School - undefined

Pinyahan Elementary School

Bachelor of Science - Physical Therapy

Emilio Aguinaldo College

Similar Profiles

CREATE PROFILE
Pinky Bola Mackay