Alyssa Tuballa
Bachelor Of Science In Busieness Administration
Siquijor
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Greet guests and provide them with superb customer service.
Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms and paper
Answer all client questions and incoming calls.
Redirect phone calls to the appropriate department and take down message.
Accept all letters and packages, and distribute them to their appropriate departments.
Monitor, organize and forward emails.
Track and order office equipment and supplies.
Maintain records and flies. Receiving and sorting daily mail.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Convergys
Quezon
06.2017 - 12.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Front Desk Receptionist
Unilab
Mandaluyong
01.2018 - 09.2019
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Trained new team members on company procedures, customer service and issue resolution.
- Entered and updated sensitive customer information during check-ins and room changes.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Administrative Assistant
Municipal
Pamplona
03.2020 - 11.2021
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Customer Service Representative
Inspiro
Dumaguete City
11.2021 - 07.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
GAD Focal Person
Barangay Worker
Pamplona
11.2022 - 02.2023
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
Education
Bachelor of Science - Marketing Management And Research
06.2014 - 03.2017
Skills
Knowledge in basic computer application (MS Office and MS Excel Applications)
Problem solving, management skills,, transferable skills, Collaboration, Communication Skills, and Time Management
Good written and communication skills, active listening and customer service
Language spoken: English, Tagalog, and Cebuano
Personal care
Written and interpersonal communication
Friendly and personable
Timeline
GAD Focal Person - Barangay Worker
11.2022 - 02.2023
Customer Service Representative - Inspiro
11.2021 - 07.2022
Administrative Assistant - Municipal
03.2020 - 11.2021
Front Desk Receptionist - Unilab
01.2018 - 09.2019
Customer Service Representative - Convergys
06.2017 - 12.2017
BIT-IC - Bachelor of Science, Marketing Management And Research
06.2014 - 03.2017