WILMA INTIG

•Schedule and manage appointments for a dental clinic, utilizing Dentrix software.

•Provide exceptional customer service in both English and Spanish.

•Verify policy details, ensuring the policy is active and covers the traveler's specific trip,
Explain coverage inclusions, exclusions, and limitations in a clear and concise manner.

•Provide information on travel perks and benefits, such as baggage insurance, medical assistance, or trip interruption coverage,and travel regulations

•Assist travelers with filing claims, guiding them through the process and providing necessary documentation.

Answer inbound calls, emails, and chats from customers experiencing issues with online banking, mobile banking, and other digital banking services.

Troubleshoot and resolve technical issues related to account access, transactions, and security.

Answer inbound calls from members regarding:

- Dental benefit eligibility and coverage

- Explanation of benefits (EOB) and claim status

- Deductibles, copayments, and coinsurance

- Eligibility for specific procedures and dental codes

- Frequency limitations and waiting periods

- General dental plan information.

• Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
• Worked with customer service representatives to handle escalated customer issues.
• Managed team workload to reach targets for specific tasks.
• Worked with customer service to handle escalated customer issues.

•Provided customer service support in the healthcare industry.
•Communicates claim status updates and benefits information to members in a clear and concise manner.

Troubleshoot and resolve technical issues related to Dish Network equipment, service, and billing.