KARL CHONLEEMAR BALAURO
Cavite City, Province of Cavite
Summary
Hardworking employee enthusiastic about learning real estate field and customer service inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sutherland Global Services
04.2019 - 05.2021
- Worked for eBay as a customer service representative
- Handled sellers and buyers account including checking listings, reinstating/suspending accounts and investigating fraudulent activities
- Assisted customers via email, chat and phone
- Remove/Edit feedback on the account
- Evaluate accounts for upgrades
- Tools: Avaya, Medalla, Communicator, Outlook, Agent Desktop, SQMS, Microsoft Office
Real Estate Virtual Assistant
Brandon Gray (Colorado First Time Home Buyer)
09.2021 - 06.2022
- Monitored emails, organized inbox, and prioritized messages for my client.
- Answered and made calls to qualify leads , schedule appointments and take detailed messages.
- Assist leads who have concerns about home search by email, phone, and tex
- Tools: Followup Boss, Sierra, ClickUp, Slack, Gmail, Hello Sign, Google Meet, Zoom Phone,
Real Estate Executive Assistant
Torrey Frank
07.2022 - 01.2023
- Manage property rental listings in Zillow
- Answer inquiries from prospect renters via phone, email, and text
- Coordinate with different vendors for issues related to the property such as pest control, appliance repair, landscaping, etc.
- Assist client with documents that needed signatures such as Lease Contract and Addendums using dropbox.
- Tools Used: ClickUp, Zillow, OpenPhone, Slack, Gmail
Call Fronter/Sales Rep Virtual Assistant
Medicare.Gov
02.2023 - 03.2024
- Worked as a Medicare Call Fronter
- Answering outbound calling to leads offering them to be transferred to a Licensed Insurance Agent to receive a quote for an insurance or to upgrade their current insurance plan
- Qualifying the leads and providing rebuttals
- Tools: Skype, Convoso, Skype, Gmail, Hubstaff, Chase Data Agent
Skills
- Oral and Written Communication (English and Filipino)
- Decision making
- Leadership
- Creativity
- Flexibility
- Fast learner
- Time Management
- Ability to work under pressure
- Excellent Customer Service
- Customer Relationship Building
Personal Information
- Age: 23
- Date of Birth: 06/27/00
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Timeline
Call Fronter/Sales Rep Virtual Assistant
Medicare.Gov
02.2023 - 03.2024
Real Estate Executive Assistant
Torrey Frank
07.2022 - 01.2023
Real Estate Virtual Assistant
Brandon Gray (Colorado First Time Home Buyer)
09.2021 - 06.2022
Customer Service Representative
Sutherland Global Services
04.2019 - 05.2021
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