Rheyan Mar Depalac Herrera
Assistant Manager, Reserved Officer
61N T. Santiago Rd. Lingunan, Valenzuela City, Metro Manila,NCR
Summary
Highly motivated and result oriented individual with an excellent customer service and financial management record. Capable at handling multiple customer requests and displays maximum professionalism and courtesy at work. Works well independently with little to no supervision.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Reserved Officer
Rizal Commercial Banking Corporation (RCBC)
Greenhills, San Juan
07.2022 - Current
- Assumes position of Service Manager (SM) & Service Officer (SO) in their absence.
- Assists in performing compliance reviews on case to case as assigned by District Compliance Manager (DCM).
- Assists in replies for final audit rating of branch.
- Recommends necessary revisions to policies/procedures concerning branch operations.
- Performs ad hoc tasks i.e. compliance review on branches, surprise cash count & inventory of accountable forms, ATM duty officers as assigned by District Service Head (DSH).
- Executes service tasks geared towards increasing deposits through Cross Selling, referrals and other business initiatives.
- Exercise leadership capabilities by successfully motivating and inspiring others.
Assistant Manager, Service Analyst 2
Citibank N.A. Philippines
Greenhills, San Juan
01.2022 - 06.2022
Authorized Signatory, Service Analyst 1
Citibank N.A. Philippines
Greenhills, San Juan
11.2019 - 12.2021
Head Teller
Citibank N.A. Philippines
Greenhills, San Juan
05.2015 - 10.2019
Education
Bachelor of Science - Business Administration Major in Banking
Our Lady of Fatima University
Valenzuela 06.2011 - 03.2015
Skills
Customer Service
Certification
Supervisory Development Program & Interaction Management
Timeline
Supervisory Development Program & Interaction Management
10-2023
10X1000 Fintech Foundation Program Flex
09-2023
Anti- Money Laundering
08-2022
Reserved Officer
Rizal Commercial Banking Corporation (RCBC)
07.2022 - Current
Signature and ID Verification
07-2022
Bills Counterfeit and Check Fraud Detection
07-2022
Assistant Manager, Service Analyst 2
Citibank N.A. Philippines
01.2022 - 06.2022
Authorized Signatory, Service Analyst 1
Citibank N.A. Philippines
11.2019 - 12.2021
Head Teller
Citibank N.A. Philippines
05.2015 - 10.2019
Bachelor of Science - Business Administration Major in Banking
Our Lady of Fatima University
06.2011 - 03.2015
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