Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Software
Timeline
Generic
Aaron Campos

Aaron Campos

IT Professional
Taguig, Metro Manila

Summary

Experienced IT professional specializing in technical analysis, adept at diagnosing and resolving intricate technical issues to maintain optimal operational efficiency. Skilled in system troubleshooting and software support, with a proven track record of problem-solving and effective communication.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
7
7
Certifications

Work History

IT Technical Analyst

Rizal Commercial Banking Corporation (RCBC)
08.2023 - Current
  • Enhanced system performance by identifying and resolving complex technical issues.
  • Assisted in the design and deployment of enterprise-wide software upgrades, minimizing disruption to daily operations.
  • Developed efficient IT solutions for business challenges, resulting in improved operational efficiency.
  • Collaborated with cross-functional teams to develop innovative technology solutions, driving business growth.
  • Championed adoption of new collaboration tools within the organization, boosting productivity levels across departments.
  • Played a key role in successful technology integrations following mergers or acquisitions.
  • Enhanced user satisfaction with IT services through timely issue resolution and proactive communication.

SYSTEMS/NETWORK ADMIN

Archion Architects
09.2021 - 08.2023
  • Microsoft Windows Server AD Administrator.
  • Microsoft 365 Systems Administrator.
  • Firewall Management, Systems & Network Administrator
  • Google Workspace Administrator
  • Implements scheduled maintenance and backup of all systems.
  • Coordinates Technology Installation, upgrades and maintenance.
  • Hardware Software Installation, maintenance and support.
  • Enrolment and removal of users in various systems portals.
  • Enrolment and removal of devices in company's whole IT Infrastructure.
  • Implementing safety procedure in terms of data backup and recovery plans.
  • Provides Technical Support for end users.

IT SUPERVISOR

Mary Grace Foods Inc.
04.2017 - 09.2021
  • POS Support on troubleshooting hardware and software for cafes and kiosks
  • POS Administrator
  • HRIS Software QA Tester
  • HRIS Systems Administrator
  • Support for auditing works-Payroll timekeeping
  • Handles a team of technical supports to schedule onsite repairs/visits.
  • Conducts training for POS hardware and software troubleshoot.
  • Coordination and monitoring of POS and CCTV installation for cafes and kiosks.
  • Implementing safety procedure and data recovery plans.
  • Collaborating with other departments in development of IT Systems.
  • Ensuring all installations, maintenance, and upgrades are carried out on schedule and to operations requirements.
  • Developing and overseeing the installation of systems, which include software and hardware.
  • Analyzing existing computer systems and making recommendations for upgrades and improvements.

Education

Bachelor of Science - Information Technology

AMA Computer College
01.2008 - 01.2012

Skills

Google apps Automation

Customer support

Agile methodologies

Workflow improvement

IT service management

Certification

Google System Administration and IT Infrastructure Services, Coursera

References

  • Mark P. Diesta, MGFI IT Manager, 0917 872 4489
  • Chona L Dinlasan, MGFI HR Manager, 0917 628 7995
  • Joy A. Balinas, MGFI Finance Supervisor, 0917 515 7532

Software

Google Workspace

IBM Lotus Notes

Nagios

Remedy

Okta

Notion

Zapier

Timeline

IT Technical Analyst

Rizal Commercial Banking Corporation (RCBC)
08.2023 - Current

SYSTEMS/NETWORK ADMIN

Archion Architects
09.2021 - 08.2023

IT SUPERVISOR

Mary Grace Foods Inc.
04.2017 - 09.2021

Bachelor of Science - Information Technology

AMA Computer College
01.2008 - 01.2012

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