Hi, I’m
HANNA LUMBRE SOSMEÑA
Service Associate
Cebu City,Cebu
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Summary
Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic, and dependable. Expertise in shrink control and order processing.
Overview
9
years of professional experience
Work History
Rizal Commercial Banking Corporation (RCBC)
Service Associate - Universal Teller
2 2019 - Current
Job overview
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Managed client accounts by updating information and processing transactions accurately.
- Reduced teller errors by implementing thorough training and procedural updates.
- Managed high volumes of cash accurately, balancing drawers at the end of each shift without discrepancies.
- Exceeded sales-referral goals through cross-selling banking products and services.
- Assisted customers with opening new accounts, providing expert knowledge on available options.
- Achieved excellence in service quality with proficient multitasking and prioritizing customer needs, ensuring seamless banking experiences.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Executed wire transfers, stop payments and account transfers.
Wealth Development Bank
Customer Service Associate
10.2016 - 02.2019
Job overview
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Dranix Distributors Inc., Procter and Gamble Division
Distributor Sales Personnel/Sales Agent
11.2015 - 05.2016
Job overview
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Advised retailers on merchandising best practices, enhancing product visibility within stores.
- Coordinated logistics for timely delivery of products, significantly reducing wait times for customers.
- Collaborated with marketing teams to develop promotional materials, increasing product visibility.
PHILAM LIFE
On-the-job-trainee/Intern
06.2015 - 09.2015
Education
University of San Jose – Recoletos
Bachelor’s degree in Business Administration, Major in Financial Management
Skills
Customer service excellence
undefinedAccomplishments
- Dean’s Lister, 2012-2013, 2nd, University of San Jose – Recoletos, Cebu City, Philippines
- Dean’s Lister, 2015-2016, 1st, University of San Jose – Recoletos, Cebu City, Philippines
Additional Information
Last September 2024 - Awarded as one of the Individual Service Referrer of Sun Life Grepa Quarter 2 Elite Millionaires Club.
Timeline
Customer Service Associate
Wealth Development Bank
10.2016 - 02.2019
Distributor Sales Personnel/Sales Agent
Dranix Distributors Inc., Procter and Gamble Division
11.2015 - 05.2016
On-the-job-trainee/Intern
PHILAM LIFE
06.2015 - 09.2015
Service Associate - Universal Teller
Rizal Commercial Banking Corporation (RCBC)
2 2019 - Current
University of San Jose – Recoletos
Bachelor’s degree in Business Administration, Major in Financial Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leaveCareer advancementStock Options / Equity / Profit SharingLanguages
English
Advanced (C1)
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