Hi, I’m
HANNA LUMBRE SOSMEÑA
Service Associate
Cebu City,Cebu
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Summary
Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic, and dependable. Expertise in shrink control and order processing.
Overview
9
years of professional experience
Work History
Rizal Commercial Banking Corporation (RCBC)
Service Associate - Universal Teller
2 2019 - Current
Job overview
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Managed client accounts by updating information and processing transactions accurately.
- Reduced teller errors by implementing thorough training and procedural updates.
- Managed high volumes of cash accurately, balancing drawers at the end of each shift without discrepancies.
- Exceeded sales-referral goals through cross-selling banking products and services.
- Assisted customers with opening new accounts, providing expert knowledge on available options.
- Achieved excellence in service quality with proficient multitasking and prioritizing customer needs, ensuring seamless banking experiences.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Executed wire transfers, stop payments and account transfers.
Wealth Development Bank
Customer Service Associate
10.2016 - 02.2019
Job overview
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Dranix Distributors Inc., Procter and Gamble Division
Distributor Sales Personnel/Sales Agent
11.2015 - 05.2016
Job overview
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Advised retailers on merchandising best practices, enhancing product visibility within stores.
- Coordinated logistics for timely delivery of products, significantly reducing wait times for customers.
- Collaborated with marketing teams to develop promotional materials, increasing product visibility.
PHILAM LIFE
On-the-job-trainee/Intern
06.2015 - 09.2015
Education
University of San Jose – Recoletos
Bachelor’s degree in Business Administration, Major in Financial Management
Skills
Customer service excellence
Computer Skills
Account Management
Clerical Support
Handling Customer Complaints
Multitasking and Organization
Data Processing
Microsoft Office
Accomplishments
- Dean’s Lister, 2012-2013, 2nd, University of San Jose – Recoletos, Cebu City, Philippines
- Dean’s Lister, 2015-2016, 1st, University of San Jose – Recoletos, Cebu City, Philippines
Additional Information
Last September 2024 - Awarded as one of the Individual Service Referrer of Sun Life Grepa Quarter 2 Elite Millionaires Club.
Timeline
Customer Service Associate
Wealth Development Bank
10.2016 - 02.2019
Distributor Sales Personnel/Sales Agent
Dranix Distributors Inc., Procter and Gamble Division
11.2015 - 05.2016
On-the-job-trainee/Intern
PHILAM LIFE
06.2015 - 09.2015
Service Associate - Universal Teller
Rizal Commercial Banking Corporation (RCBC)
2 2019 - Current
University of San Jose – Recoletos
Bachelor’s degree in Business Administration, Major in Financial Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leaveCareer advancementStock Options / Equity / Profit SharingLanguages
English
Advanced (C1)