REALYN DULUTAN
Sales Account Executive/Import And Export Specialist
Manila
Summary
Driven and passionate Account Executive with special interest in selling to small businesses with high potential for mutually-beneficial partnerships. Dedicated to developing long-term relationships with customers. Focused on building intimate knowledge of products and services as well as unique small-business needs.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Sales Account Executive
Nagase Philippines International Services Corporation
Makati City
08.2023 - Current
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Attended networking events to build relationships and identify sales opportunities.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Researched potential customer markets thoroughly before beginning personal contacts.
- Established close relationships with new small business prospects.
- Retained good relationship with core accounts.
Customer Service Associate
Nagase Philippines International Services Corporation
Makati City
03.2022 - 08.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
Account Executive
Optimus Freight Forwarding Inc.
Paranaque City
04.2016 - 03.2022
- Handles import transactions of Nestle Philippines Inc.
- Handles import and export transactions of Froneri Philippines Inc.
- Communicates with foreign suppliers for necessary documents needed for customs clearing.
- Manages Full container load and less container load cargoes.
- Provides end to end monitoring of container movement with timely updates to client.
- Creates monitoring reports that include weekly performance of key accounts with regards to volume, pickup and delivery timeliness, problems faced and solutions to challenges.
- Knowledgeable on Customs Laws and Procedures.
- Team lead for 2 multinational accounts.
- Knowledgeable on lodgment of entry declarations via e2m system.
- Well experienced with customer service.
- In house account officer for Nestle Philippines Inc.
- Monitors incoming shipments from ASEAN, America and Ocenaia origins.
- Communicates delivery of imported stocks with different receiving sites.
Import Documentation Staff
CNT WORLDWIDE TRANSPORT INC.
Manila City
08.2015 - 03.2016
- Handled import transactions of Levis Strauss Philippines.
- Checking of shipment arrivals
- Computation of duties & taxes
- Lodgement of Entry to E2M system
- Preparing of documents for Entry Sign to Importer
- Preparing of documents for filing at BOC
- Preparing Delivery Order
- Preparing transmittal/processed docs to Finance to be billed to Client.
- Monitoring of EIR & O.R for Container Deposit for refund
Education
Bachelor of Science - Customs Administration
Aklan Polytechnic College
Aklan, Philippines 06.2011 - 03.2015
High School Diploma -
Altavas National School
Aklan, Philippines 06.2007 - 03.2011
Skills
Client relationship building
Personal Information
- Age: 28
- Date of Birth: 12/01/95
- Gender: Female
- Marital Status: Single
- Religion: Filipino
Personal Qualifications
Computer literate, punctual, familiarity with working under pressure and time constrains, honest and highly trained social skills. Motivated and well-versed centered service. Working with a communicative, people centered, friendly environment. Have speed typing skills.
Training
Philippine Airlines, Kalibo, Aklan, Assist the outgoing & incoming cargoes.
References
- Nelgin Concepcion, Accounting Head, Travel Managers Int’l, 09453551183
- Alelie B. Lontoc, Import Tariff Specialist, Nestle Philippines Inc., 898-0001 loc. 7325
- Marliza Abong, Head of Finance, Optimus Freight Forwarding Inc., 0917-129422
- Dan Marvin Roque, Sales Account Executive, Nagase Philippines Int'l Services Corp., 09175410796
Timeline
Sales Account Executive
Nagase Philippines International Services Corporation
08.2023 - Current
Customer Service Associate
Nagase Philippines International Services Corporation
03.2022 - 08.2023
Account Executive
Optimus Freight Forwarding Inc.
04.2016 - 03.2022
Import Documentation Staff
CNT WORLDWIDE TRANSPORT INC.
08.2015 - 03.2016
Bachelor of Science - Customs Administration
Aklan Polytechnic College
06.2011 - 03.2015
High School Diploma -
Altavas National School
06.2007 - 03.2011
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