Pia Fatima Dumugan
Amulung, Province Of Cagayan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Banco De Oro Unibank Inc.
05.2021 - 01.2024
The Customer Service Associate (CSA) is responsible for providing superior customer service by focusing on the individual needs of each customer and recommending the appropriate service while directing the customer as to where to go next, according to the outlined procedures that follow.
Relationship Associate
Metropolitan Bank & Trust Company
01.2020 - 09.2020
A Relationship Associate is responsible for servicing daily requirements of clients, maintaining updated information on accounts and ensuring completion of all loan-related documents to assist in client's requirements and/or credit worthiness.
Education
Bachelor of Science - Psychology
St. Paul University Philippines
Tuguegarao City, Province Of Cagayan, Philippines06-2019
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Customer Complaint Resolution
- Sales closing
- Appointment Scheduling
- Data Entry
- Money handling abilities
- Customer Relations
- Calm Under Pressure
Timeline
Customer Service Associate
Banco De Oro Unibank Inc.
05.2021 - 01.2024
Relationship Associate
Metropolitan Bank & Trust Company
01.2020 - 09.2020
Bachelor of Science - Psychology
St. Paul University Philippines
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