MAE ANN Ramo
POBLACION, TABANGO, LEYTE
Summary
At Banco de Oro Unibank, Inc., I excelled in enhancing client satisfaction by efficiently managing transactions and addressing inquiries, showcasing my data entry proficiency and client rapport. My proactive approach in cross-selling and adopting new technologies significantly contributed to our customer service excellence, demonstrating my adaptability and commitment to professional growth.
Overview
2
2
years of professional experience
Work History
CLIENT SERVICE ASSOCIATE
BANCO DE ORO UNIBANK, INC.
01.2023 - Current
- Responded promptly to client inquiries via phone or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Ensured efficient and timely processing of voluminous transactions and improving overall client satisfaction levels.
- Proactively engaging in cross-selling and promoting our company's products and services among existing and prospective clientele groups.
- Supported the implementation of new technology platforms aimed at enhancing overall customer experience levels within the organization.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
Bachelor of Science - OFFICE ADMINISTRATION
EASTERN VISAYAS STATE UNIVERSITY
Tacloban City, Leyte, Philippines01-2022
Skills
- Data entry proficiency
- Professionalism and etiquette
- Client rapport
- Attention to detail
- Time management
- Multitasking Abilities
- Reliability
- Money handling
- Work prioritization
- Adaptability and flexibility
- Empathy and patience
TRAININGS AND SEMINARS
Foreign Currencies Counterfeit Detection (Third Currencies)
Bdo Unibank, Inc (2024)
Advanced Branch Services - Low Counter and Marketing Services
Bdo Unibank, Inc (2023)
Anti-Money Laundering | Counterfeit Detection | Signature Verification
Bdo Unibank, Inc (2023)
Branch Service Training (High and Low Counter) Basic Banking Laws | Basic Cash Handling
Bdo Unibank, Inc (2023)
Timeline
CLIENT SERVICE ASSOCIATE
BANCO DE ORO UNIBANK, INC.
01.2023 - Current
Bachelor of Science - OFFICE ADMINISTRATION
EASTERN VISAYAS STATE UNIVERSITY
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