Myrish Clarence Mappala
Abulug, Province Of Cagayan
Summary
Accomplished Virtual Assistant at Fulton Grace Realtor, adept in travel planning and problem-solving, enhanced lead management by integrating innovative CRM strategies. Demonstrated excellence in multitasking and team collaboration, significantly improving office productivity and client satisfaction. Expert in administrative and clerical support, committed to delivering high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Virtual Assistant
Fulton Grace Realtor
03.2024 - Current
- Lead Management:
- Uploading new leads to CRM systems
- Conducting follow-ups via email and messages to nurture leads
- Managing and organizing follow-up schedules for continuous engagement
- Property Listing:
- Listing properties on various real estate websites and platforms
- Ensuring property details are accurate, up-to-date, and optimized for visibility
- Design & Creative Tasks:
- Creating landing pages for websites to capture leads and promote listings
- Designing business cards that align with brand identity
- Managing and updating Linktrees with relevant links and content
- Designing banners and other visual materials for marketing and social media
- Organizing all design links and assets to attach in the Linktree
Freelancer- Debt Settlement Representative
Beehive
10.2023 - Current
- Debt Settlement Negotiations:
- Initiating contact with various banks and financial institutions to negotiate settlements of clients' debts
- Presenting clients’ financial situations to creditors to negotiate reduced payments or lump-sum settlements
- Negotiating favorable terms to minimize clients' total outstanding debt and secure manageable repayment plans
- Client Interaction:
- Communicating with clients to gather necessary financial documents and information required for debt negotiation
- Providing clients with regular updates on the status of their debt settlements and any negotiations in progress
- Advising clients on available debt relief options and settlement strategies
- Documentation and Compliance:
- Preparing and maintaining detailed records of all negotiations, settlements, and communication with creditors
Administrative Supervisor
Fiberhome
12.2019 - 09.2023
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Representative
Concentrix
02.2017 - 07.2019
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Education
Master of Arts - Public Administration
Cagayan State University
Sanchez Mira, Cagayan04.2021
Bachelor of Arts - Political Science
University of Saint Louis Tuguegarao
Tuguegarao City, Province Of Cagayan, Philippines04.2016
High School Diploma -
Lyceum of Abulug
Centro Pob., Abulug, Cagayan04.2012
Skills
- Travel Planning
- Meeting Scheduling
- File Organization
- Document Preparation
- Customer Service
- Team Collaboration
- Multitasking and Time Management
- Administrative background
- Adaptability
- Problem-Solving
- Office Administration
- Clerical Support
Baking, Sewing, Social Media content creator
Passionate about sewing, baking, and content creation, I channel my enthusiasm and appreciation through these hobbies. Recently, I've focused on making engaging reels, blending creativity with storytelling to connect with others and share my joy.
Timeline
Virtual Assistant
Fulton Grace Realtor
03.2024 - Current
Freelancer- Debt Settlement Representative
Beehive
10.2023 - Current
Administrative Supervisor
Fiberhome
12.2019 - 09.2023
Customer Service Representative
Concentrix
02.2017 - 07.2019
Master of Arts - Public Administration
Cagayan State University
Bachelor of Arts - Political Science
University of Saint Louis Tuguegarao
High School Diploma -
Lyceum of Abulug
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