Shiela Mae Balucan
Davao City
Summary
Dynamic Executive Assistant with expertise in schedules, correspondence, and reporting. Advanced proficiency in administrative and financial software, complemented by exceptional time management and multitasking skills. Proven ability to thrive under pressure, delivering precise results within tight deadlines. Resourceful team player adept at customer service, travel coordination, and meticulous file management. Dedicated to enhancing organizational efficiency and success through unparalleled support.
Overview
9
9
years of professional experience
Work History
Virtual Assistant
American Safety Council
04.2023 - 09.2023
- Provided responses to customer queries across chat, email, and social media channels, engaging in inbound and outbound interactions to understand and resolve concerns.
- Ensured prompt and precise replies to customers, elucidating potential solutions and offering sales propositions or suggesting services that align better with the customers' requirements.
Virtual Assistant
Property Management Redefined LLC
01.2023 - 09.2023
- Managed all communication and documentation throughout real estate transactions, including appointment scheduling, property listing, contract preparation, and deposit collection.
- Diligently tracked leads through email, text messages, and phone calls, responding to inquiries via both email and chats.
Virtual Assistant
Eye Care Solutions
08.2022 - 12.2022
- Supervised the company's financial records, ensuring compliance by meticulously managing accurate records for accounts payable, accounts receivable, payroll, and conducting daily financial entries and reconciliations.
- Documented payments and necessary adjustments, verified daily and monthly invoices and transactions, and inputted financial data and information into the QuickBooks application.
Virtual Assistant
CJG Solutions
05.2022 - 12.2022
- Facilitated connections between potential real estate property sellers and buyers, inputting data into Excel spreadsheets and crafting presentations.
- Gathered information on prospective leads, conducted follow-up calls with potential sellers and buyers, and drafted contracts and negotiated deals.
Virtual Assistant
UBS
08.2021 - 05.2022
- Facilitated connections between potential real estate property sellers and buyers, inputting data into Excel spreadsheets and crafting presentations.
- Gathered information on prospective leads, conducted follow-up calls with potential sellers and buyers, and drafted contracts and negotiated deals.
Virtual Assistant
Agero Roadside Assistance
12.2019 - 06.2021
- Handled billing forms, data entry documentation, proposal writing, shipping and receiving, documentation, and reporting.
- Provided customer service orientation, accounting support, administrative operations, QuickBooks expertise, scheduling and diary management.
Customer Service Representative
Alorica
10.2018 - 12.2019
- Constructed phone and email directories, managed call routing, and resolved challenges with the RingCentral application.
- Established and removed user accounts, tracked spam caller numbers, and handled billing disputes effectively.
- Demonstrated proficiency in Microsoft Office and expense reporting, contributing to operational efficiency.
Technical Support Representative
Convergys
07.2016 - 09.2018
- Recovered erased financial data within the Quickbooks application, inputted financial information, and addressed technical inquiries.
- Presented Quickbooks-related offers and promotions to customers, enhancing product awareness and sales.
Customer Service Representative
Sutherland Global Services Inc.
01.2015 - 05.2016
- Managed incoming calls, resolved grievances, facilitated banking transactions, and provided insights into account history.
- Responded to inquiries promptly and presented new promotional offers to customers, contributing to sales growth.
Education
Bachelor of Science - Tourism Management
Philippine Women's College of Davao
Skills
- Spreadsheet Management
- Meeting Scheduling
- Calendar Management
- File Organization
- Travel Arrangements
- Travel Planning
- Scheduling and Calendar Management
- Excel Spreadsheets
- Travel Coordination
- Customer Service
- Social Media Updating
- Bookkeeping
- Administrative Support
- Mail Management
- Multi-Line Phone Systems
- Customer Relations and Communications
- QuickBooks Expert
- Written Communication
- Multi-Line Telephone Systems
Timeline
Virtual Assistant
American Safety Council
04.2023 - 09.2023
Virtual Assistant
Property Management Redefined LLC
01.2023 - 09.2023
Virtual Assistant
Eye Care Solutions
08.2022 - 12.2022
Virtual Assistant
CJG Solutions
05.2022 - 12.2022
Virtual Assistant
UBS
08.2021 - 05.2022
Virtual Assistant
Agero Roadside Assistance
12.2019 - 06.2021
Customer Service Representative
Alorica
10.2018 - 12.2019
Technical Support Representative
Convergys
07.2016 - 09.2018
Customer Service Representative
Sutherland Global Services Inc.
01.2015 - 05.2016
Bachelor of Science - Tourism Management
Philippine Women's College of Davao
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