Aries De Arce
Dumaguete, Province Of Negros Oriental
Summary
I’m a dedicated hospitality professional with a Bachelor’s degree in Hospitality Management from St. Paul University-Dumaguete and over 5 years of experience. I specialize in creating exceptional guest experiences and providing virtual assistance to clients.
Throughout my career as a Front Desk Clerk and Virtual Assistant, I’ve developed strong expertise in hotel operations and delivering high-quality virtual support services, helping clients manage tasks efficiently and improve their business operations.
Overview
6
6
years of professional experience
Work History
Virtual Assistant
SOPHI OUTSOURCING
05.2021 - 02.2025
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Conferred with customers by telephone, chat or email to provide information.
- Managed CRM input, exports and clean up.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
Front Desk Associate
HOTEL ESSENCIA
04.2019 - 03.2020
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Utilized hotel management software for data entry and reporting purposes.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Prepared reports on guest satisfaction levels and other metrics.
- Coordinated with vendors for repair and maintenance of hotel.
Education
Bachelor of Science - Hospitality Management
St. Paul University Dumaguete
Dumaguete, Province Of Negros Oriental, Philippines03.2019
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- CRM management
- Social media updating
- Document preparation
- Travel planning
- Event planning
- Travel arrangements
- Video editing
- Attention to detail
- Multitasking and organization
- Team collaboration
- Time management
- Problem-solving
- Verbal and written communication
- Data confidentiality
- Lead generation
- Email management
- Fast learner
- Customer relations and communications
- Database entry
- Clear communication
- Administrative support
- Travel coordination
- Inventory systems
Creating Reels on Instagram to new places I visited
I love creating Instagram Reels to share my travel experiences and the amazing places I visit. Whenever I arrive at a new location, I capture the excitement with dynamic shots—whether it’s the entrance to a landmark or the hustle and bustle of the area. I make sure to highlight the local cuisine, showing off delicious dishes with quick reactions to tasting them. I also love uncovering hidden gems, so I’ll share those quiet, lesser-known spots that make a place unique. Engaging with the culture is always a big part of my Reels, whether I’m interacting with locals, trying out a cultural activity, or attending a small festival. Of course, I capture breathtaking views—whether it's a stunning sunset, mountain view, or cityscape. I wrap up each Reel with a quick goodbye and a call to action, inviting my followers to join me on my next adventure. It’s all about sharing the joy of travel and discovery in a fun, engaging way!
Timeline
Virtual Assistant
SOPHI OUTSOURCING
05.2021 - 02.2025
Front Desk Associate
HOTEL ESSENCIA
04.2019 - 03.2020
Bachelor of Science - Hospitality Management
St. Paul University Dumaguete
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