Paul Darren Camua
Angeles City
Summary
Eager to bring my attention to detail and organizational skills to VaVaVoom, I excel in managing high-volume data entry and delivering exceptional customer service. With technical proficiency to ensure efficient data processing, I am confident my abilities align with VaVaVoom’s commitment to excellence and customer satisfaction.
Overview
11
11
years of professional experience
Work History
General Virtual Assistant
Rockfarm Logistics LLC
01.2022 - 11.2024
- Scheduling and coordinating transportation and logistics activities, including scheduling appointments, booking shipments and tracking delivery status
- Assisting with administrative tasks, such as data entry, document preparation, and filing
- Identifying areas for process improvement and implementing new procedures to improve efficiency and reduce costs
Technical Support
TaskUs Clark - Netflix
11.2020 - 03.2021
- Assisted customers with unique inquiries, updates, and payments
- Provided detailed instructions to customers on how to fix error codes
- Promoted sales, resulting in a 15% increase in upselling
Sales Representative / General Care
Convergys Clark / Concentrix – DirecTV / AT&T ISM
03.2016 - 07.2020
- Assisted customers with unique inquiries, updates, and payments
- Navigated multiple applications from AT&T to resolve customer inquiries
- Promoted sales, resulting in a 10% increase in upselling
CS / Technical Support Representative
Convergys Clark - Cricket
11.2015 - 03.2016
- Provided customer service for inbound and outbound calls, answered questions, and provided basic troubleshooting assistance
- Quickly assessed customers' needs and proactively provided solutions
- Promoted sales, resulting in a 25% increase in upselling
Collections Representative
iQor - Bell Mobility
05.2013 - 11.2015
- Analyzed customer accounts to determine whether they were considered delinquent and assisted customers in finding ways to meet financial obligations without getting further behind
- Made outbound calls to delinquent customers to remind them of payments and account balance, resulting in a 15% increase in on-time payments
Skills
- Customer support
- File organization
- Document formatting
- Invoicing and billing
- CRM management
- Online research
- Spreadsheet management
- Email management
- Data entry
- Critical thinking
Tools Proficiency
MS Word / Excel / Powerpoint, Google Docs / Sheets / Slides / Drive, Canva, Mercury Gate CRM, NM1 Accounting, Comar, Optic, Facebook, Instagram, Twitter
Timeline
General Virtual Assistant
Rockfarm Logistics LLC
01.2022 - 11.2024
Technical Support
TaskUs Clark - Netflix
11.2020 - 03.2021
Sales Representative / General Care
Convergys Clark / Concentrix – DirecTV / AT&T ISM
03.2016 - 07.2020
CS / Technical Support Representative
Convergys Clark - Cricket
11.2015 - 03.2016
Collections Representative
iQor - Bell Mobility
05.2013 - 11.2015
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