Motivated individual seeking a Virtual Assistant role to leverage strong organizational, multitasking, and communication skills. Eager to serve as an effective virtual assistant with the ability to efficiently prioritize tasks while maintaining accuracy in all areas of responsibility. Results-oriented approach with first-rate communication, problem analysis, and organizational skills. Adaptable professional with 8 years of experience in customer service and customer relations. Tech-savvy and proficient in office equipment operations.
Hi, I’m
PATRICIA DE CASTRO
VALENZUELA CITY
Summary
Overview
9
years of professional experience
Work History
Emapta Philippines
Customer Service Team Lead
05.2020 - Current
Job overview
- Supervised and mentored a team of customer service representatives, providing guidance and support to enhance performance and customer satisfaction
- Developed and implemented training programs to improve team skills and ensure adherence to company policies and standards
MGT LLC
Social Media Manager
04.2024 - 12.2024
Job overview
- Monitor social media channels and respond to user comments, messages, and inquiries in a timely and professional manner
- Analyze social media performance metrics and generate detailed reports to measure the effectiveness of campaigns, identify trends, and adjust strategies as needed
ES Incorporation
Cold Caller Setter
02.2020 - 02.2023
Job overview
- Conducted outbound calls to potential clients to introduce products and services, aiming to generate leads and set appointments for the sales team
- Utilized scripts and sales techniques to effectively communicate value propositions and handle objections
TPG Telecom
Senior Mobile Specialist
01.2019 - 01.2020
Job overview
- Assisted in the development and implementation of mobile strategies to enhance customer experience and drive sales
- Managed complex technical issues, including troubleshooting and resolving advanced mobile device and network problems
Alorica Philippines
Relationship Manager
01.2016 - 12.2018
Job overview
- Analyzed client feedback and performance data to identify opportunities for improvement and growth
- Prepared and presented reports on account performance and progress to senior management
Education
STI CollegeCaloocan
Bachelor of Science from Information Technology
01.2014
University Overview
Skills
- Marketing
- Project Management
- Budget Planning
- Social Media
- Planning
- Customer satisfaction
- Professional telephone demeanor
- Policy enforcement
References
References
Available upon request.Awards
Awards
Employee of the Month, Leadership Award, Best Performer AwardCOMMUNICATION
COMMUNICATION
I am a skilled communicator with extensive experience managing customer interactions and resolving complex issues. My roles have involved responding promptly to customer inquiries, leading teams, and creating clear reports on performance and strategy. My ability to articulate value propositions and handle objections effectively has been demonstrated through my work as a Cold Caller Setter and Senior Mobile Specialist.LEADERSHIP
LEADERSHIP
With over half a decade of experience in customer service and4 years as a team leader, I bring valuable sales experience and technical knowledge to the table. My leadership skills are complemented by a strong background in both customer support and team management.Languages
English
Advanced (C1)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceWork from home optionFlexible work hoursPersonal development programsAccomplishments
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Certification
- Time Management Productivity Planner Certification– Productivity Planner Organizations.
- Ethical Leadership Certification Program– Ethics & Compliance Initiative.
- Customer Service Manager (CSM) Certification - National Customer Service Association.
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
Interests
Reading
Timeline
Social Media Manager
MGT LLC
04.2024 - 12.2024
Customer Service Team Lead
Emapta Philippines
05.2020 - Current
Cold Caller Setter
ES Incorporation
02.2020 - 02.2023
Senior Mobile Specialist
TPG Telecom
01.2019 - 01.2020
Relationship Manager
Alorica Philippines
01.2016 - 12.2018
STI College
Bachelor of Science from Information Technology
Similar Profiles
Lorenzo Miguel TronoLorenzo Miguel Trono
IT Loan Process Support Jr at EMAPTA PhilippinesIT Loan Process Support Jr at EMAPTA Philippines
Armar BenitezArmar Benitez
Logistics Technician at Emapta PhilippinesLogistics Technician at Emapta Philippines
RUBY GAIL AMBATRUBY GAIL AMBAT
Customer Experience Specialist at EMAPTA PHILIPPINES INCCustomer Experience Specialist at EMAPTA PHILIPPINES INC