Armar Benitez
Angono, Province Of Rizal
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To secure a position that would best fit my qualification and to be able to impart my knowledge and skills and further harness it.
Overview
17
17
years of professional experience
Work History
Logistics Technician
Emapta Philippines
06.2022 - 05.2024
- Established strong working relationship with freight carriers, optimizing transport options while maintaining cost effectiveness.
- Generated documentation and information required for customer shipments.
- Scheduled and coordinated truck transport to maximize productivity and maintain organized calendar.
Order Management Co-Ordinator - Movements Team
Canon Business Service Centre, Phils
11.2019 - 6 2022
- Making sure that customer's movement request is being actioned in a timely manner and within SLA
- Managing MR/Collection request (Canon's end to end process)
- Diligently working with daily report received from 10am to be returned to CEVA logistics on or before 3pm to make sure Movements Requests are booked in.
Customer Care Representative / SME
ClearSource BPO
06.2019 - 11.2019
- Managed high call volume with exceptional professionalism and efficiency
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels
- Responded to customer needs through competent customer service and prompt problem-solving
Inbound Sales Representative
Chronos Strategies HLK Corp
08.2018 - 04.2019
- Managed high call volume efficiently, maintaining a professional demeanor under pressure
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Developed extensive knowledge of products and services to better assist customers
Sales Agent
Goodwin Communications Asia Inc. (Ortigas)
11.2014 - 07.2018
- Appointment Setter for Medical Account (Patient to Dr.'s Office/Clinic)
- Sales Representative for The Coding Institute (Medical Coding for Hospitals/Physicians Office)
- Sales Representative for Near Direct (Post Cards for Small to Medium Businesses)
Customer Service Rep
Telephilippines Inc. (Teleperformance, Ortigas)
01.2013 - 03.2014
- Addressing customer concerns related to the issue
- Basic troubleshooting for Mobile devices (Android or IOS)
- Basic Billing concerns/disputes.
Sales Associate - SM Makati
04.2010 - 11.2012
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Sales Associate - Shopwise Makati
11.2009 - 01.2010
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Prepared merchandise for sales floor by pricing or tagging
- Built customer loyalty and retention by delivering excellent shopping experiences
Sales Utility Clerk - SM Megamall
02.2009 - 07.2009
- Improved store organization by efficiently managing shelf stocking and rotation processes
- Addressed potential discrepancies in invoicing or inventory systems, contributing towards improved accuracy rates
- Managed inventory for optimal stock levels, reducing waste and ensuring products were always available for customers
Waiter / Bartender - Budget Kitchen Antipolo
07.2008 - 12.2008
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions
Sales Associate - Shopwise Antipolo
11.2007 - 04.2008
- Toys and other merchandise
- Built relationships with customers to encourage repeat business
- Solved customer challenges by offering relevant products and services
Education
Tertiary - Web Design
Informatics Computer Institute
Manila, Metro Manila, Philippines 12.2007 - 12.2007
Secondary Education - undefined
Arellano University Plaridel Campus
Primary Education - undefined
Don Bosco School, Sta.Mesa Tomas Earnshaw Elem. School
Skills
References
- Medinna Susana Choate, Team Leader - Converga Asia Inc., 09278730047
- John Mark Tan, Operations Manager - Goodwin Communications Asia Inc., 09989636927
Timeline
Logistics Technician
Emapta Philippines
06.2022 - 05.2024
Order Management Co-Ordinator - Movements Team
Canon Business Service Centre, Phils
11.2019 - 6 2022
Customer Care Representative / SME
ClearSource BPO
06.2019 - 11.2019
Inbound Sales Representative
Chronos Strategies HLK Corp
08.2018 - 04.2019
Sales Agent
Goodwin Communications Asia Inc. (Ortigas)
11.2014 - 07.2018
Customer Service Rep
Telephilippines Inc. (Teleperformance, Ortigas)
01.2013 - 03.2014
Sales Associate - SM Makati
04.2010 - 11.2012
Sales Associate - Shopwise Makati
11.2009 - 01.2010
Sales Utility Clerk - SM Megamall
02.2009 - 07.2009
Waiter / Bartender - Budget Kitchen Antipolo
07.2008 - 12.2008
Tertiary - Web Design
Informatics Computer Institute
12.2007 - 12.2007
Sales Associate - Shopwise Antipolo
11.2007 - 04.2008
Secondary Education - undefined
Arellano University Plaridel Campus
Primary Education - undefined
Don Bosco School, Sta.Mesa Tomas Earnshaw Elem. School
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